Support & Resources
Security Learn more about our Security measures: https://wirexapp.com/help/category/security-0042 Wirex Rewards Learn how to get more from Wirex Rewards: https://wirexapp.com/help/category/wirex-rewards-0022 Fees and Limits Learn more about Fees and Limits: https://wirexapp.com/help/category/fees-and-rates-0024 Other Do you have a query that falls outside of the other categories? Any other issues or concerns that do not fall into any of the categories above, please post here! Cards Learn how to get more from your Wirex Visa Card: https://wirexapp.com/help/category/cards-0015 Accounts Learn how to get more from your account: https://wirexapp.com/help/category/accounts-0040 Crypto & Traditional Currencies Learn more about Cryptocurrencies, Stablecoins & WXT: https://wirexapp.com/help/category/cryptocurrencies-stablecoins-wxt-0041
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Support Inquiry Escalation Thread
Have an existing Support ticket? Post your ticket here a👇and we will assist as best as we can! |
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315 | 3346 | May 28, 2020 |
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Frequently Asked Questions 🙋♀️
Browse our Help Centre and Frequently Asked Questions: https://wirexapp.com/help |
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6 | 1933 | January 17, 2020 |
| About the Support & Resources category |
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1 | 215 | October 4, 2019 |
| Change of address verification |
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5 | 27 | May 29, 2020 |
| Blocked account/can't login |
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76 | 1658 | May 28, 2020 |
| Verifying my account : proof of residence |
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15 | 115 | May 28, 2020 |
| Delayed incoming bank transfer |
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29 | 582 | May 27, 2020 |
| Rád odpoviem pre Slovensko |
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1 | 20 | May 24, 2020 |
| Card is not working |
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47 | 813 | May 18, 2020 |
| I forgot my PIN |
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11 | 317 | May 18, 2020 |
| Ongoing Issues With Wirex Platform (app and web) |
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11 | 152 | May 11, 2020 |
| Problem with 2FA |
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10 | 807 | May 5, 2020 |
| Is it possible to login on PC now |
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29 | 251 | May 5, 2020 |
| Transfer not apewared... Maintenance mesaage |
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5 | 99 | May 2, 2020 |
| No updates in the support ticket |
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6 | 215 | April 28, 2020 |
| Google / Apple Pay |
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14 | 1682 | April 19, 2020 |
| Problem with Memorable Word |
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24 | 393 | April 11, 2020 |
| How can you cancel a card or account? |
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2 | 253 | April 12, 2020 |
| Transaction charges |
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6 | 100 | April 10, 2020 |
| Can't make bank transfer |
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13 | 1150 | April 7, 2020 |
| Exchange problem |
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2 | 128 | March 27, 2020 |
| Verification specialist of residence address, via Utility Bill! |
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3 | 157 | March 22, 2020 |
| Issues with the app |
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25 | 537 | March 13, 2020 |
| Travel cards for Premium UK accounts |
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4 | 232 | December 2, 2019 |
| Fees and limits |
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16 | 483 | February 2, 2020 |
| Explanation about DAI/SAI support |
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1 | 156 | January 14, 2020 |
| DAI transfer missing |
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14 | 370 | January 10, 2020 |
| Bank card confirmation |
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8 | 1107 | December 29, 2019 |
| Need bank statement |
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10 | 425 | December 29, 2019 |
| Google Pay with Wirex Card |
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3 | 652 | December 21, 2019 |