Support & Resources
Cards Learn how to get more from your Wirex Visa Card: https://wirexapp.com/help/category/cards-0015 Fees and Limits Learn more about Fees and Limits: https://wirexapp.com/help/category/fees-and-rates-0024 Security Learn more about our Security measures: https://wirexapp.com/help/category/security-0042 Wirex Rewards Learn how to get more from Wirex Rewards: https://wirexapp.com/help/category/wirex-rewards-0022 Crypto & Traditional Currencies Learn more about Cryptocurrencies, Stablecoins & WXT: https://wirexapp.com/help/category/cryptocurrencies-stablecoins-wxt-0041 Accounts Learn how to get more from your account: https://wirexapp.com/help/category/accounts-0040 Other Do you have a query that falls outside of the other categories? Any other issues or concerns that do not fall into any of the categories above, please post here!
| Topic | Replies | Activity |
|---|---|---|
|
Support Inquiry Escalation Thread
Have an existing Support ticket? Post your ticket here a👇and we will assist as best as we can! |
148 | April 8, 2020 |
|
Frequently Asked Questions 🙋♀️
Browse our Help Centre and Frequently Asked Questions: https://wirexapp.com/help |
6 | January 17, 2020 |
| About the Support & Resources category | 1 | October 4, 2019 |
| Delayed incoming bank transfer | 21 | April 8, 2020 |
| Transaction charges | 2 | April 7, 2020 |
| Can't make bank transfer | 13 | April 7, 2020 |
| Card is not working | 24 | April 6, 2020 |
| Problem with Memorable Word | 22 | April 2, 2020 |
| Problem with 2FA | 6 | April 1, 2020 |
| Exchange problem | 2 | March 27, 2020 |
| Verification specialist of residence address, via Utility Bill! | 3 | March 22, 2020 |
| Blocked account/can't login | 70 | March 18, 2020 |
| Issues with the app | 25 | March 13, 2020 |
| Google / Apple Pay | 11 | March 10, 2020 |
| Travel cards for Premium UK accounts | 4 | December 2, 2019 |
| Fees and limits | 16 | February 2, 2020 |
| Explanation about DAI/SAI support | 1 | January 14, 2020 |
| DAI transfer missing | 14 | January 10, 2020 |
| Bank card confirmation | 8 | December 29, 2019 |
| Need bank statement | 10 | December 29, 2019 |
| Google Pay with Wirex Card | 3 | December 21, 2019 |
| No updates in the support ticket | 4 | November 26, 2019 |
| Wirex availability in the US? | 2 | November 21, 2019 |
| I forgot my PIN | 7 | November 21, 2019 |