Support & Resources


Cards Learn how to get more from your Wirex Visa Card: https://wirexapp.com/help/category/cards-0015 Fees and Limits Learn more about Fees and Limits: https://wirexapp.com/help/category/fees-and-rates-0024 Security Learn more about our Security measures: https://wirexapp.com/help/category/security-0042 Wirex Rewards Learn how to get more from Wirex Rewards: https://wirexapp.com/help/category/wirex-rewards-0022 Crypto & Traditional Currencies Learn more about Cryptocurrencies, Stablecoins & WXT: https://wirexapp.com/help/category/cryptocurrencies-stablecoins-wxt-0041 Accounts Learn how to get more from your account: https://wirexapp.com/help/category/accounts-0040 Other Do you have a query that falls outside of the other categories? Any other issues or concerns that do not fall into any of the categories above, please post here!
Topic Replies Activity
Support Inquiry Escalation Thread

Have an existing Support ticket? Post your ticket here aπŸ‘‡and we will assist as best as we can!

148 April 8, 2020
Frequently Asked Questions πŸ™‹β€β™€οΈ

Browse our Help Centre and Frequently Asked Questions: https://wirexapp.com/help

6 January 17, 2020
About the Support & Resources category 1 October 4, 2019
Delayed incoming bank transfer 21 April 8, 2020
Transaction charges 2 April 7, 2020
Can't make bank transfer 13 April 7, 2020
Card is not working 24 April 6, 2020
Problem with Memorable Word 22 April 2, 2020
Problem with 2FA 6 April 1, 2020
Exchange problem 2 March 27, 2020
Verification specialist of residence address, via Utility Bill! 3 March 22, 2020
Blocked account/can't login 70 March 18, 2020
Issues with the app 25 March 13, 2020
Google / Apple Pay 11 March 10, 2020
Travel cards for Premium UK accounts 4 December 2, 2019
Fees and limits 16 February 2, 2020
Explanation about DAI/SAI support 1 January 14, 2020
DAI transfer missing 14 January 10, 2020
Bank card confirmation 8 December 29, 2019
Need bank statement 10 December 29, 2019
Google Pay with Wirex Card 3 December 21, 2019
No updates in the support ticket 4 November 26, 2019
Wirex availability in the US? 2 November 21, 2019
I forgot my PIN 7 November 21, 2019