2 factor authentication problems?

It’s been to difficult to contact wirex the latest days. I can’t access to my account cause I need them to reset my 2 FACTOR AUTHENTICATION. The last time I had the same problem, it took at least 2 weeks to solve something so easy. I start to worrying about the eficiency of the app and the, cause I have been using wirex for 2 years and suddenly everything goes wrong and slow.

I have my founds at my wallet. And if you can’t access to your account it’s obvious that you can’t either use your card. So I’m stuck in this situation and I have sent 3 messages to help center and there’s no response.

What is happening with wirex? Should we worry about our money? It is still save to work with them?

Are you having the same problem? Let me know.

A post was merged into an existing topic: Support Inquiry Escalation Thread