About [pending] matters

About pending matters

Hello Wirex,

Why is Wirex cryptocurrency stuck on transfer and not allowing users to withdraw. Always pending.
In addition, the user has to wait for two days. If the system does not refund, the user needs to create a [ticket] and wait again to get the email of [Order Cancelled].

Why not shorten the wait time for users?
Example:
[Pending] 1-2 hours, if there is still no [transaction] successful,
The system robot automatically cancels the order, notifies the user of the failure, and returns it to the user for another use.
Have to wait 24-48 hours, and need to manually apply for [ticket].

Every withdrawal/withdrawal is “pending”, so how to attract more users, old users will not recommend new users, even if the interest rate is higher, the user’s money will not be able to keep💰, so use “pending” as a joke. Force locking of user funds?

I believe that this problem not only caused many users to be troubled, It is also a problem that WireX has always wanted to solve. I hope WireX can improve this part as soon as possible. After all, the speed of capital transfer in the currency circle is very fast, and there is arbitrage space everywhere. If it is slow for a second, the loss will be huge.

1 Like

About pending matters

Hello Wirex,

Why is Wirex cryptocurrency stuck on transfer and not allowing users to withdraw. Always pending.
In addition, the user has to wait for two days. If the system does not refund, the user needs to create a [ticket] and wait again to get the email of [Order Cancelled].

Why not shorten the wait time for users?
Example:
[Pending] 1-2 hours, if there is still no [transaction] successful,
The system robot automatically cancels the order, notifies the user of the failure, and returns it to the user for another use.
Have to wait 24-48 hours, and need to manually apply for [ticket].

Every withdrawal/withdrawal is “pending”, so how to attract more users, old users will not recommend new users, even if the interest rate is higher, the user’s money will not be able to keep💰, so use “pending” as a joke. Force locking of user funds?

I believe that this problem not only caused many users to be troubled, It is also a problem that WireX has always wanted to solve. I hope WireX can improve this part as soon as possible. After all, the speed of capital transfer in the currency circle is very fast, and there is arbitrage space everywhere. If it is slow for a second, the loss will be huge.

1 Like

Hi @Nx-yen :wave:

I agree with this. We would have to see if Wirex could implement this option. I think it is possible, and everyone would benefit.

In the future, I advise you rather to share your idea directly in the #feedback-ideas category

Thank you so much for your comment!

1 Like

ok

2 Likes

once its declined sir it will be refunded to your account

Totally agree !
I was sending crypto to my external wallet 50 hours ago, and is now still pending ! It should have just cancelled the ordered if couldn’t sent it out after two hours. Now my assets got stuck somewhere I couldn’t manage. I could use them for making more interest, or some trading. But now I don’t even where the hell is it.
Wirex support staff were just creating tickets and asking me to wait for the team to do something. And I don’t see any useful updates from Wirex team.

My ticket # 1832290