About the Your Feedback category

We want to hear from you! Your feedback on how we can improve any aspect of Wirex.

1 Like

Ringrazio Wirex per la professionalitĂ , la funzionalitĂ  e la qualitĂ  del servizio che da a tutti noi membri. Grazie!

2FA on the Wirex app has been changed recently, switching from email verification to SMS. I think it’s a bad idea.

As of now, someone stealing my phone has only my Wirex password to crack to get access to my funds: SMS 2FA is useless, since the SMS reading app is on the phone and cannot be password-protected. Therefore, the 2FA is quite weak.

You should consider offering the choice to the user, between email, SMS or Authy/Google Auth 2FA verification.

io non riesco a pagare netflix con carta, inoltre sarebbe buona idea estendere le ricompense anche su acquisti online , non solo su negozi fisici , dimenticavo anche presso le stazioni di servizio carburante la carta non mi funziona , la mia non vuol essere una lamentela ma un’idea per il futuro, del resto non posso lamentarmi di niente , anzi si evince la serietà della piattaforma, il supporto sempre attivi ed efficace , complimenti.

I am very disappointed that my account was frozen for more than 5 days, and i would like to exchange the WTX BUT, can’t!!!

I have submit more than 5 times request online, but on one reply!

And WXT price Keeping Dropping!

Please help to verify my address proof and resume my account back to normal!

Otherwise, i would claim your company.

Thanks and regards,

1 Like

Hj my account verification pending for 3 days now send thebdocuments.Have sent funds and now cannot access it.Have sent requests messages no feedback ticket 50010.thnaks to resolve it

Hi @Jenny_Wirex /Jenny (Wirex Soporte) , espero que estés muy bien al recibir esta nota. Te escribo ya que veo a ti, ya que resuelves con mucha eficacia muchos casos e inconvenientes de usuarios de tu Empresa.
Wirex me bloqueó la tarjeta y cuenta " por mi seguridad", hace casi tres meses. Ya no me interesa porqué me bloquearon ya que con BTC 0,XX no puedo cometer ningún acto fuera de la Ley. Por favor, Jenny…Qué me recomiendas que haga ya que todos mis ahorros estàn ahí ? Ya escribì muchas veces a Soporte/escalations, etc, estoy seguro que hicieron lo posible por ayudarme, pero no los dejaron o no pudieron. Me están por desahuciar por falta de pago de dos meses del alquiler de mi apartamento, mi situación es desesperante. Estoy medicado por un psiquiatra por la depresión y ataques de pánico que tengo, a eso sumale la Discapacidad del 65 %…es muy grave lo que está pasando, sé que no es por mala voluntad, pero que me entiendan en mi situacón y se pongan un minuto en mi lugar. Te pido por favor que intercedas para solucionarme el tema, estaré eternamente agradecido. Muchas gracias por adalantado.
Alejandro SalmĂşn Brunet TICKET INICIAL del 21/ 22 de enero 114320. :pray: @ALEXZEN

Hey guys I made a $300 dai transfer in the weekend and says it is still pending. When will the transfer happen?

Improve support - My experience to date has been terrible. Wirex is a credit Card company so one would assume that getting your card activated would be a priority. Unfortunately that has not been my experience as I received my card over 2 weeks ago and despite repeated support requests I still do not have a link to activate it.

wireX is scaming.

They scamed 350€ from my sepa transaction and now they closed my account since 15th December 2021 without a reason.
Just copy+paste sentence’s from bots.

This stupid idiots need to get sued for good, for embezzlement and fraud.

Just die WireX

eu nu am avere nici mostenire de ce imi cereti asa dovada am o pensie de 200 Euro si economiile mele de-o viata Traiesc pe credit si datori miai inchis contul omului sarac