Account Blocked with funds on

Dear @Janja, according to our records, the relevant team has sent you a message 10 days ago regarding your case, ticket №875330. Please check your mailbox or spam folder. Regards!

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3 posts were merged into an existing topic: How many here have blocked accounts and not got money back

1 YEAR has passed. The Ombudsman are fining you.

I hope the FCA shuts you down for good.

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Tickets: 960862

This is very sad and bad in this Christmas and new year time to suspended my Account unaware, my cards also can not withdraw money out, do you want to kill me, I regret trusting and leaving my money in wirexapp, I need my account to be look into ugent, I pleded with the support team, not put me and my family in shame this December and new year, its obvious thats its over 24 hours now I can’t get any funds out… please try fix my account so that I can have a use of my funds. Best Regards. Gunkel.

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This is ridiculous.

My Tickets: 960862

This is very sad and bad in this Christmas and new year time to suspended my Account unaware, my cards also can not withdraw money out, do you want to kill me, I regret trusting and leaving my money in wirexapp, I need my account to be look into urgent, I pleded with the support team, not put me and my family in shame this December and new year, its obvious thats its over 24 hours now I can’t get any funds out… please try fix my account so that I can have a use of my funds. Best Regards. Gunkel.

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Ugent reply needed, this is ridiculous.

Tickets: 960862

This is very sad and bad in this Christmas and new year time to suspended my Account unaware, my cards also can not withdraw money out, do you want to kill me, I regret trusting and leaving my money in wirexapp, I need my account to be look into ugent, I pleded with the support team, not put me and my family in shame this December and new year, its obvious thats its over 24 hours now I can’t get any funds out… please try fix my account so that I can have a use of my funds. Best Regards. Gunkel.

@hibeedotdot The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

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It has been well over 6 months and countless emails, yet no one fixes my account. Just look on Youtube and all over the internet to see hundreds of people with the same issue. Over $10k of my money has been taken by Wirex. They shut down your comments on here for telling the truth. I filed a complaint with the financial authorities and will do everything I can to bring you to justice for stealing and destroying people’s lives.

@Finn The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

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A post was merged into an existing topic: Online store deposit refund

A post was merged into an existing topic: Online store deposit refund

Dear Anastasiia, my account has been blocked for ten month now without any answer from you. Do you think ten month is normal for a customer to wait on an(y) answer ?

@AnitaN The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

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Dos meses ya con la cuenta bloqueada. Realmente estoy desesperado, entiendo que estas acciones son para mantener la seguridad, pero opero a diario con Wirex y necesito para realizar pagos a proveedores y clientes. Estoy dispuesto a hacer todas las pruebas necesarias, espero me contesten cuanto antes!

Dos meses ya con la cuenta bloqueada. Realmente estoy desesperado, entiendo que estas acciones son para mantener la seguridad, pero opero a diario con Wirex y necesito para realizar pagos a proveedores y clientes. Estoy dispuesto a hacer todas las pruebas necesarias, espero me contesten cuanto antes!

Dos meses ya con la cuenta bloqueada. Realmente estoy desesperado, entiendo que estas acciones son para mantener la seguridad, pero opero a diario con Wirex y necesito para realizar pagos a proveedores y clientes. Estoy dispuesto a hacer todas las pruebas necesarias, espero me contesten cuanto antes!

Dos meses con la cuenta bloqueada. Realmente estoy desesperado, entiendo que estas acciones son para mantener la seguridad, pero opero a diario con Wirex y necesito para realizar pagos a proveedores y clientes. Estoy dispuesto a hacer todas las pruebas necesarias, incluidas fotografías, huellas dactilares, análisis de sangre, todo lo que sea necesario para demostrar que esta cuenta es mía y desbloquearla. Pero sólo recibo respuestas de un robot. Tengo bastante dinero en la cuenta, espero que alguien se ponga en contacto conmigo. JosemaPelayo.

@josemapelayo The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

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On January 12, 2021, without any warning, I was blocked from accessing my wirex account. After numerous tickets nothing has changed and indeed I received an account closure notice because I would somehow not have passed the periodic security checks giving me 30 days to withdraw the sums which was impossible since they blocked my account. Not having done any operation, it is clear that this is a pretext.
Being an Elite investor and user since 2017, I immediately understood the seriousness of the thing. It has already happened that Wirex treated its customers in a shameful way and even worse when you consider that I am in effect their partner. Since 2017 I have witnessed the IBAN block without warning which I then solved by transferring the sums in bitcoin. Credit card blocking for no reason. Random WXT credits. As a shareholder I have never seen a meeting minutes, a convocation or a financial statement but perhaps in the UK iit is not mandatory? With the introduction of the X-account it seemed that the situation had normalized but obviously this is not the case. It is not my habit to complain publicly and it does not suit me even as a shareholder but the situation is clearly very serious I do not know if it is the FCA or they simply bet our money in the wrong period but you should run away from Wirex immediately.
I will be very happy to be proved wrong.

hello my account has been blocked for months! but i don’t know why. finally do something and open my account again! why are you blocking my account? for 3 months!
tickets hello my account has been blocked for months! but i don’t know why. finally do something and open my account again! why are you blocking my account? for 3 months!
tickets 1107977
Ali?