Account email address change

Hi ! could someone help me , as it is more than two weeks that I 'm waiting for a simple EMAIL CHANGE .
it starts to feel ridiculous . my ticket is 261455

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Ahhaha can not believe it !
The email address change was MY REQUEST .
And they changed yours instead of mine

Hello @Flv, I feel how unpleasant this matter is for you.

Please, accept my sincere apologies for your experience. I have escalated this case one more time. Please rest assured that our relevant department will do their best to resolve the issue for you as soon as possible.

Warm regards.