Account frozen for 1week, still waiting for verify address

Hi Wirex Team,

My account it’s been verifying my address for 7 days, and I still can’t use my funds. I’m totally disappointed, i can not trade any of my coin for a week, it cost me a lot since i can not use the fund to gain profit during this bullish, so how can you do that to your customer since you’ve already check my address proof when i registered, and suddenly you want to check it again and you frozen my fund for no reason, that’s really unacceptable!!!
thus It saids it takes 20 minutes to verify, but days goes by and they just ignore their clients.

Sharpay Chow

A post was merged into an existing topic: Verifying proof of address. Delay