Account got blocked. Got asked for Proof of Address but still no response after 24 hours

My account suddenly got blocked, I guess for reaching my spending limit yesterday as I was buying appliances in advance for a condo I’m about to buy. Got asked for a proof of address which you said would take minutes up to 24 hours. Well, it’s minutes away from 24 hours now but still no update. Most of my funds are here because I trust Wirex and I’m even a crowdfunding investor. How long must I have to wait?? I plan to buy groceries with my card today. Can you guys act more swiftly???

2 posts were merged into an existing topic: Support Inquiry Escalation Thread