Hi @Tokke, there is no need to submit new tickets. Please rest assured that the case is not forgotten by our Support team. We are always in contact with the relevant team on the matter. Kind regards!
goodmorning
excuse me i write here no one has solved my problem account locked with money inside, all right for a few months then on May 31st I exceeded 5k and everything froze. I have opened more than 30 tickets. my money is lost?
thanks to much and sorry if this is no location for solution ! i m desperate, because im not a rich and money for me is essential. thanks
Your request (1948077) has been received by our support team. Your ticket will be assigned and replied soon. another tickets 1949087 1951585 1951617 1968906 1974815 1994309 1994474 1995497 2010942 2052813 2074765 2080418 2100018 2109832 2125231 2141886 2157663 2170305 2216157 2284013 2284599 2294304 2295405 2302865 2316560 2337282 2357165
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hi I have same situation like you, my account is locked by more that 30 days, I used by more that 3 year. they 24 aprile ask me to send again POA and SOF I sent all they answer once asking only POA and say that fgormat was not good so I resend it with correct format open a Ticket. Now waiting answer by several days no comunication and account still locked. Readind here I can see that several other people have same troubles… I 'm sorry for that I was happy to use Wirex in the last 2 o3 3 years withou have troubles… I registered several people in my community since Wirex looked very good system. what is happen to them from april 2022?
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I have similar situation… last request 2227022 waiting by 26june
disaster. only 6k euro…incredible
hello
excuse me i write here no one has solved my problem account locked with money inside, all right for a few months then on May 31st I exceeded 5k and everything froze. I have opened more than 30 tickets. my money is lost?
thanks to much and sorry if this is no location for solution ! i m desperate, because im not a rich and money for me is essential. thanks
Your request (1948077) has been received by our support team. Your ticket will be assigned and replied soon. another tickets 1949087 1951585 1951617 1968906 1974815 1994309 1994474 1995497 2010942 2052813 2074765 2080418 2100018 2109832 2125231 2141886 2157663 2170305 2216157 2284013 2284599 2294304 2295405 2302865 2316560 2337282 2357165
Hello @Aldo_Favaro, we are really sorry to hear about your experience. You will be updated regarding this case via email at the nearest time. Regards!
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Hello @dinastyoffreedom, thank you for informing us about this situation! We’ve escalated it to the verification team as a priority so you will be contacted shortly. Regards!
Guess what guys! 6 weeks after my account got locked, there are absolutely no news or help from any fo these people at wirex!
Im glad you’re enjoying the ober 15k euros i had inside for your summer holidays guys!
With all these unhappy clients that you are not taking care of im sure you needed time to chill.
Another week and another empty email as a reply. 7 weeks is long enough for anyone to try and solve a problem, you guys are blatantly just disrespectful.
Why cant i have MY money back? Dear Alexander, isn’t 7 weeks enough? How long do i need to wait for my money?
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Hi @PPB, I can completely understand your confusion and frustration here. We are doing our best from our side to speed up this for you. The case is being investigated at the moment and you should be updated by the relevant team soon. Regards!
We’re very sorry for your situation right now.
To make a complaint, please contact us via /customercomplaints@wirexapp.com and include:
• what your complaint is about
• what you’d like us to do to fix it
If after 35 days your complaint is still unresolved, you will be entitled to refer your complaint, subject to eligibility, to the Bank of Lithuania or directly to court
For complaints related to financial services, you may apply to the Bank of Lithuania for a resolution:
a. via the electronic dispute settlement facility E-Government Gateway;
b. by post to the Supervision Service of the Bank of Lithuania, Žalgirio g. 90, LT- 09303, Vilnius; or
c. by email to /frpt@lb.lt
Also,Contact the Financial Ombudsman Service (FOS), details of which are available at /www.financial-ombudsman.org.uk/faqs. You can also call the FOS on 0300 123 9123 or write to: Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR.
A post was merged into an existing topic: How many here have blocked accounts and not got money back
Hello Wirex I’m still facing same error as I’m I still live in the United states of America 
Wisconsin, sturgeon bay and my zip code is 54235… I have my funds in I need to get that money back in my account
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Hello @dalerebman, this case has been forwarded to our relevant team. You will be contacted shortly via the email address associated with your account.
Regards!
ticket #2884172
trachenko925@gmail.com
for more than a week my documents have been checked, I send you my documents again and inform you that I want to close my account with you, as you are not competent towards your clients. I want to withdraw my positive balance from my account and also permanently close my account with my money in my account. Please respond to my post. Thanks
2 Likes