Account locked for proof address

I’m unable to log into my account after being with Wirex for more than 2 years. When I signed up, my account was verified with a passport and proof of address was provided. So, why am I now suddenly being asked to verify my account again?
that’s not normal, closing the account without notice or anything! i just uploaded two documents to check the Account but it’s still closed , people’s lives are not a game.
So plz my request ticket is : ([1495989] i hope you can climb it fast.

Hi @Woolf_Nas,

I am sincerely sorry for your unpleasant experience.

I have also escalated your case to our Verification team, you will be updated via the support ticket shortly.

Best regards!

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I also sent my proof address thru app and email but the status still shows 「verifying 」 after days, can someone help with that? Ticket has been raised, the ticket is #1439245.

I want to use my card again ASAP thank you

Hi Rae, I am sincerely sorry for the delayed update.

I have escalated your case to our Verification team, you will be updated via the ticket as soon as possible.

Warm regards!

Thank you, my account is working properly right now. The team is very effective, Wirex never disappoints customers!! Great job!


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Dear Rae,

You are very welcome, I am glad to know that this was resolved :slightly_smiling_face:

Should you have any questions - please do not hesitate to contact us again, we are always happy to help.

Thank you for your kind words and have a great day!

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I am having the same problem. I want to access my accou t just to download my transaction history and I can’t access anything because it doesn’t accept my proof of address. Please help me regain control of my account or at the least send me a transaction history! Please and thank you.

I have been locked out of my account because of address verification. I have sent multiple documents and all of them were rejected in the app. I simply want to access my transaction history in my account. Can you please help me get access to my account or send me a .CSV file of all my past transactions. Thank you for your help

Please help me. My account has been restricted due to address confirmation. I have attempted to upload many documents to the app but all were rejected. Please help me I need access to my account to simply download my transaction history. Could you please get in touch with me and help me fix this problem or send me a full transaction history in a .CSV file please
Thank you

Hello @Maxattax, thank you for taking the time to write to us.

I have now escalated your case to our verification team and they should follow up with you shortly.

Best regards!

No. 316815 385466

Actually you have seen me tell you 80 emails. . . It took a month. . . The relevant team did not respond to a single email. . . :man_facepalming::man_facepalming::man_facepalming::man_facepalming::man_facepalming::money_with_wings::man_facepalming::man_facepalming::face_with_symbols_over_mouth:
Actually you hide my msg every time I tell the truth msg here .

Why lock my all assets???