Account verification delay

What do you mean

Je veux changer le numéro téléphone sur mon compte wirex car le numéro présent sur le compte n’est plus disponible. J’ai écrit au service client aucune réponse

Bonjour @Augusto :raised_hand_with_fingers_splayed:

Si le numéro de téléphone présent sur votre compte n’est plus attribué, le service client vous recontactera sous peu et procédera à une vérification supplémentaire (e.g. selfie).

Vous pouvez dès à présent partager votre numéro de ticket ici afin d’accélérer la procédure.

Bonne journée !

42636

@Augusto Votre numéro de ticket semble erroné, ce dernier ne contient pas 7 chiffres. Le numéro de ticket se trouve dans l’un des mails que vous avez reçu de la part de Wirex.

A post was merged into an existing topic: Support Inquiry Escalation Thread

Je n’ai plus de réponse pourtant j’ai envoyé tous les documents demandés . Les clients méritent du respect

Je veux changer le numéro de téléphone sur mon compte wirex merdeeeeeee ça fait 1000 fois que je demande

Vous faite chierrrrr . Bande de voleur , ça fait. 1000 fois que je demande à changer le numéro de téléphone sur mon compte wirex

Hi @Augusto,

Kindly note that we cannot proceed with your request without a new photo. Please, provide us with a new photo with a document in your hands as a reply to the ticket 32172.

Looking forward to your reply.

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A post was merged into an existing topic: Support Inquiry Escalation Thread

A post was merged into an existing topic: How many here have blocked accounts and not got money back

account verification process NO ANSWER

Ticket received number 77342

can you check for me please???

Hi The Team,

now my account is LOCKED!!!

I sent all information to check my identity. can you do something to resolve my account problems for me please ???

thank you so much for your help. !!!

Hello @Nicolas_Letin, I am sincerely sorry for this delay.

Let me kindly inform you that this case has been escalated to our Verification Team. They will contact you via the ticket as soon as possible.

Warm regards.

Nothing change after while. Can you check again please???

Dear @Nicolas_Letin, I am sincerely sorry that you have faced such a delay.

I have now contacted our Verification team and have escalated your case to the highest priority. They will take a look and will update you via the ticket as soon as possible.

Warm regards!

My account has been in verification mode for weeks and I cannot get through to Wirex to discuss the issue though I have tried on very many occasions. It is very limiting my use of tge account. Can anyone help pleae

Hi @Turtle158,

I have escalated your case to the verification team. They will check it and contact you shortly.

Sorry for the delay.

Same issue ticket 1733244