Account verification

Hi my name is Joseph, I’ve been having trouble with Wirex for the past three weeks. I can’t withdraw from my account because it’s on verifying I have send all the details they ask for my passport, driving license and bank statement. They seem not to care much about my predicament. I send more than 15 emails to them with no response from them they make me experience the worst Christmas and new year I can remember. Can anyone please help