Account verification

Hi my name is Joseph, I’ve been having trouble with Wirex for the past three weeks. I can’t withdraw from my account because it’s on verifying I have send all the details they ask for my passport, driving license and bank statement. They seem not to care much about my predicament. I send more than 15 emails to them with no response from them they make me experience the worst Christmas and new year I can remember. Can anyone please help

Hello, I’m Kristina. I have the same problem. More than a month my address verification in process… my account doesn’t work, I can’t do everything with it: exchange bitcoins, use my money, do payments… Before everything was fine and the same documents were accepted, but now it doesn’t work. I send for 20 emails but nobody answered me … What should I do more and how long I have to wait???