Account verification

Hi my name is Joseph, I’ve been having trouble with Wirex for the past three weeks. I can’t withdraw from my account because it’s on verifying I have send all the details they ask for my passport, driving license and bank statement. They seem not to care much about my predicament. I send more than 15 emails to them with no response from them they make me experience the worst Christmas and new year I can remember. Can anyone please help

Hello, I’m Kristina. I have the same problem. More than a month my address verification in process… my account doesn’t work, I can’t do everything with it: exchange bitcoins, use my money, do payments… Before everything was fine and the same documents were accepted, but now it doesn’t work. I send for 20 emails but nobody answered me … What should I do more and how long I have to wait???

1 Like

I have the same problem. They frozen my account because of verification and don’t respond on any complaints. I get the same answer over and over again. What can I do???

My advice to you is this, is not like Wirex are crooks, they are just incompetent in their job. I went through the same problem with them it takes more than a month before my account was verified and I was having $1200 in my account at the time but fortunately for me the bitcoin shoot up so by the time they verified my account my money accumulated a profit of $1900 which brought my total amount to $3100 but I was still upset with them and I cancel their service with me and my company. So just be patient and keep on sending emails to the support group you eventually be verified.


Thank you.
Best regards

Dne sre., 28. jul. 2021 ob 12:02 je Tenjoe via Wirex Community - The Latest Feedback & Discussion | Wirex <> napisal/-a:

A post was merged into an existing topic: Address verification

A post was merged into an existing topic: Account verification delay