This is the 5th time since I have Wirex and I see nothing in the activity logs.
I raised a case the first time and then I simply stopped… and now I really need to see the activity and I need to raise another ticket to get the Statement.
When are you going to automate this and fix the activity monitor in the app?
The competition literally kills Wirex regarding Activity logs and Statement generation.
Can someone please confirm when are you going to get serious about this?
Hi Tito, thank you for taking the time to bring this issue to our attention.
Let me kindly inform you that I have escalated this case to our relevant team. Please rest assured that they will contact you via the ticket as soon as possible.
We appreciate your feedback and explicit explanations of how we can improve.
This has been forwarded to the relevant department and will be considered shortly.
Thank you Kateryna.
In addition to this I’d like to add that the support team needs training or a better salary.
Because the answer I got in the chat was just to get rid of me and go to the next client.
They shouldn’t finish the chat if the issue is not resolved or at least escalated to find the cause.
Again, I can confirm the competition has way better support and in-app.
Dear Tito, I am sincerely sorry for your experience.
Please rest assured that your feedback has been forwarded to our relevant department for further consideration.