[Added!] [Live Chat] Attaching files

[wirexuser01]

Hi team,

Recently I had a little problem on the desktop app and wanted to attach a screenshot but this is not supported in Live Chat (however, zendesk seems to support this feature).

Will it be possible to add this option? This is just a convenient way to quickly share a file in Live Chat, such as a screenshot. It is not urgent as we can attach files by creating a ticket.

Thanks!

[wirexuser01]

Hello @Matej_Matjaz

I am sorry to hear that you encountered this problem. Please contact help support directly by submitting a ticket HERE.

You can also submit your ticket number to get further help on “Support Inquiry Escalation Thread”.

Thank you for your understanding.

[Kam_Fong]

Hi sir,

My account adding HKD18000, but it is still pending for more than 2 hours.

please help to release my fund as soon as possible.

kamfong34@gmail.com

Thanks and regards
Kam

[wirexuser01]

Hello @Kam_Fong

I am sorry to hear that you encountered this problem. Please contact help support directly by submitting a ticket HERE.

You can also submit your ticket number to get further help on “Support Inquiry Escalation Thread”.

Thank you for your understanding.

[wirexuser01]

Hi Wirexers

@R_K

Do people that already have wirex accounts and the old wirex card automatically get the new wirex card? That would make sense right? If there is a new card then existing users who have been with wirex for a few years should obviously get the card as standard. Can somone please clarify? Thanks

@R_K We have no more information on this at the moment. We will have some very soon and Wirex will clarify all the details we should know. Stay tuned!

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@Don_Falcone

Hi there, I would just like to ask that how did you add funds to the wirex card? If you used local hong kong visa or mastercard was there any cash advance fee charged by the bank? Many thanks

First of all, welcome to the Wirex community @Don_Falcone !
I am sure you will solve your problems here

first, let’s check the Wirex features that are available in Honk Kong: The list of supported countries

Country	Wirex account available	Verification available	Top up with Local card	Сard available
Hong Kong	✔️	✔️	✔️	✔️

All functionality is available. Very well! You can add funds to your Wirex card with your local card:

Or with traditional bank methods:

These help articles will guide you to get started with your Wirex account:

• Linking your local card to your Wirex account

• How to add funds with a local card

• How to top up my Wirex Account?

• Where do I find my currency account details? SWIFT, IBAN, Sort code etc

• Wirex Fees and Limits

• Account Balances Explained

If you need further assistance, please post your request HERE.

I hope this will help you.

[R_K]

Ok. Have a look below, Wirex themselves have tried to answer your questions.

[Don_Falcone]

@R_K Many thanks!

[wirexuser01]

The function has been added. Thank you team & @moderators !