Hi team,
Recently I had a little problem on the desktop app and wanted to attach a screenshot but this is not supported in Live Chat (however, zendesk seems to support this feature).
Will it be possible to add this option? This is just a convenient way to quickly share a file in Live Chat, such as a screenshot. It is not urgent as we can attach files by creating a ticket.
Thanks!
3 Likes
Hello @Matej_Matjaz
I am sorry to hear that you encountered this problem. Please contact help support directly by submitting a ticket HERE .
You can also submit your ticket number to get further help on “Support Inquiry Escalation Thread ”.
Thank you for your understanding.
1 Like
Hi sir,
My account adding HKD18000, but it is still pending for more than 2 hours.
please help to release my fund as soon as possible.
kamfong34@gmail.com
Thanks and regards
Kam
Hello @Kam_Fong
I am sorry to hear that you encountered this problem. Please contact help support directly by submitting a ticket HERE .
You can also submit your ticket number to get further help on “Support Inquiry Escalation Thread ”.
Thank you for your understanding.
Hi Wirexers
R_K:
Do people that already have wirex accounts and the old wirex card automatically get the new wirex card? That would make sense right? If there is a new card then existing users who have been with wirex for a few years should obviously get the card as standard. Can somone please clarify? Thanks
@R_K We have no more information on this at the moment. We will have some very soon and Wirex will clarify all the details we should know. Stay tuned!
Don_Falcone:
Hi there, I would just like to ask that how did you add funds to the wirex card? If you used local hong kong visa or mastercard was there any cash advance fee charged by the bank? Many thanks
First of all, welcome to the Wirex community @Don_Falcone !
I am sure you will solve your problems here
first, let’s check the Wirex features that are available in Honk Kong: The list of supported countries
Country
Wirex account available
Verification available
Top up with Local card
Сard available
Hong Kong
✔️
✔️
✔️
✔️
All functionality is available. Very well! You can add funds to your Wirex card with your local card:
Or with traditional bank methods:
These help articles will guide you to get started with your Wirex account:
If you need further assistance, please post your request HERE .
I hope this will help you.
R_K
November 15, 2020, 5:53pm
#21
Ok. Have a look below, Wirex themselves have tried to answer your questions.
The function has been added. Thank you team & @moderators !