Hi team,
Recently I had a little problem on the desktop app and wanted to attach a screenshot but this is not supported in Live Chat (however, zendesk seems to support this feature).
Will it be possible to add this option? This is just a convenient way to quickly share a file in Live Chat, such as a screenshot. It is not urgent as we can attach files by creating a ticket.
Thanks!
Hello @Matej_Matjaz
I am sorry to hear that you encountered this problem. Please contact help support directly by submitting a ticket HERE.
You can also submit your ticket number to get further help on “Support Inquiry Escalation Thread”.
Thank you for your understanding.
Hi sir,
My account adding HKD18000, but it is still pending for more than 2 hours.
please help to release my fund as soon as possible.
Thanks and regards
Kam
Hello @Kam_Fong
I am sorry to hear that you encountered this problem. Please contact help support directly by submitting a ticket HERE.
You can also submit your ticket number to get further help on “Support Inquiry Escalation Thread”.
Thank you for your understanding.
Hi Wirexers 
@R_K We have no more information on this at the moment. We will have some very soon and Wirex will clarify all the details we should know. Stay tuned! 
First of all, welcome to the Wirex community @Don_Falcone ! 
I am sure you will solve your problems here 
first, let’s check the Wirex features that are available in Honk Kong: https://wirexapp.com/help/article/the-list-of-supported-countries-0027
|
Country |
Wirex account available |
Verification available |
Top up with Local card |
Сard available |
|
Hong Kong |
✔️ | ✔️ | ✔️ | ✔️ |
All functionality is available. Very well! You can add funds to your Wirex card with your local card:
These help articles will guide you to get started with your Wirex account:
If you need further assistance, please post your request HERE.
I hope this will help you. 
Ok. Have a look below, Wirex themselves have tried to answer your questions.