Address Account verification

hi, I am writing for my wife Patrizia who has her Wirex account blocked for 4 days after sending a document with proof of address. Can anyone please help her? She had paid some money and was immediately asked for proof of the address which she sent immediately but then no one replied. I would be very grateful to you. The ticket, but mistakenly opened others, is # 1768722 Thanks
Sorry for my bad english

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