Address verification again

Hi,
My ticket is 1567106 . My account was requested a address verification yesterday suddenly.

Actually I’ve submitted the document and waiting for over a day, but still no result.

Please help. Thank u

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Hi @joelaw1118, I am sincerely sorry that you have faced such a delay.

I have now contacted our Verification team and have escalated your case to the highest priority.

They will take a look and will update you via the ticket as soon as possible.

Warm regards!

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Thank you. I’m facing another problem now. Because the Google Authenticator app is crashed, I’m unable to pass the 2fa.
Then Ive submitted the required information for disable it last night. but I didn’t received any feedback to update the progress so far.
Could you please Update me the status? Many thanks!

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Hi @joelaw1118,

Sure, I have just updated you via the ticket, please take a look and provide us with a reply so that we could assist further.

Thank you in advance!

I’ve sent the information in correct format via email again. Please check and update me the status. Thank you very much!

Dear @joelaw1118, thank you for your prompt reply.

I am glad to inform you that your case was resolved, please also take a look at the reply on the ticket.

Warm regards :slight_smile:

Yes. The 2fa is disabled and I can login now. But the verification is still blocked and I’m unable to submitted the address document. Please help. Thank you

I see, thank you for letting me know.

I have just forwarded your case to our Verification specialist, you will be updated via the ticket shortly today.

Best regards!