Hi @jldayan, this case is processed by the relevant department and the time for the processing is depending from case to case. We have already escalated this and the best option, in this case, will be to wait for the complete resolution and answer from our relevant department. Best regards.
Until now i cant withdraw my crypto please release it its been a while. Please i need it still decline everytime i withdraw. And you keep saying already escalated but still cant fix what kind of platform is this?
Hello @jldayan, our agent will inform you when we receive any news on this case. Thank you for your cooperation. Regards!
Any update on this? Im loosing money because you guys seems to be doing nothing on my issue. Please release my funds asap. You are unbelievable, is this issue takes months to years to resolved? THIS IS THE WORST PLATFORM I’VE TRIED. RELEASE MY XRP.
IM STILL NOT ABLE TO WITHDRAW MY XRP. This is a terrible platform the worst ever. Please release my xrp. How many more months will i wait for this kind of issue?
update on this? Im loosing money because you guys seems to be doing nothing on my issue. Please release my funds asap. You are unbelievable, os this issue takes years to resolved? THIS IS THE WORST PLATFORM I’VE TRIED. RELEASE MY XRP.
Hello @jldayan, I totally understand your frustration and I can assure you that this case has been escalated to the highest priority and we have done everything from our side to speed up the process.
However, we are still waiting for a response from our team. I hope for your patience and understanding.
Hi, can any of the wirex admins update us about the status for sending cryptos to other accounts, why does it decline all my transactions? Hoping for your quick and positive response.
Hi @mackieb0i! We apologize for the delayed reply, due to the high load with the incoming requests, we were unable to send you the quick update.
Please provide your ticket number so that we could check it with our Support team, as we do not see an account associated with this email.
My ticket no. is 553092. Thank you.
I am sincerely sorry for the delayed response. We have checked your case and have already updated you via ticket 552470, please take a look.
Hello @ebba, thank you for reporting this. Our Support Team will contact you regarding these issues via your email address. We hope that your problems with Wirex services will be solved as soon as possible. Have a nice day!
I have the same problem since yesterday. I tried to transfer my fund to other wirex account and to external accounts, but to no avail. It always say that it is declined and is pending for a looooong time. Ticker number 577376. I need the fund to be transferred as soon as possible. Please help me resolve this.
Yesterday, I tried to transfer my fund to other wirex account and to other external account, but to no avail. It always says declined and was pending for hours. I also tried it today and it has the same problem, still pending from 7 in the morning until now. I have the ticket number 577376. Please resolve this matter for I need the fund.
Hello @Mabel, I am sincerely sorry for your experience. I
I have checked your case and I can confirm that the relevant team is already processing your request. Please note that you will be updated via ticket as soon as possible.
Any update? My transfer from July 10, 7 in thrle morning is still pending!
There’s no reply from the support, my transfer is still pending!
Hi @Mabel! Please, provide us with the ticket number, so that we can check it with our Support team, as your account associated with this email is unverified and has no crypto currency accounts or transfers accordingly.
It’s in this email, email@example.com. The ticket number is 577376