So I’ve been with wirex since last summer, done multiple exchanges, but as I’m learning the wonderful world of crypto more and more I’m finding less and less to like wirex for which is a shame because I think the company has a lot of promise but looking after it’s customers doesn’t seem to me too be a priority. I’ve lost count of the amount of times that I’ve tried to take advantage of the so called promotions for zero fees only to discover that I’m still being charged - case in point the 12 days of cryptmas and this months zero fees. Sent numerous emails and never heard anything back let alone recompense for the loses due to being charged fees, let alone compensation for xrp transactions getting totally missed! Now to rub salt into my wounds last night I found myself short of gas to complete a defi transaction so I came to wirex, paid fees to get my fiat exchanged for eth only to discover the highest gas fees I’ve had to pay probably ever to send it to the wallet I needed it in. Now I know all to well about outrageous gas fees right now on eth mainnet but still this is the highest fee I’ve been charged period I think. Like I was saying ‘salt in sore wounds’ so now after 24 hours this send transaction has not even been transmitted to the network. I eventually had to go to crypto . com last night and by eth there which was honest and up front fees and they only charged 0.002 eth which is very reasonable, to transfer to my wallet and the txn was transmitted immediately and I received funds in my wallet within 5mins. Now I know it looks like I’m on a bit of a rant, but the truth is I know that running a large fintech company like this is fraught with technical difficulties which I could overlook if it was just an odd error here and there, but this to me seems to be adding up to a trend of attitude that shows that this company doesn’t care about its customers once they’ve got us on their books.
Fully expecting this post to get taken down by admins - this is your chance to take constructive criticism, learn and improve - or not, choice is yours. I have however copied my errm ‘essay’ lol and fully intend to share it in other crypto related forums should this post be deleted!