🚫 Beware of Scammers and Fake pages on Facebook

There are currently a number of fake pages pretending to be Wirex on Facebook. These pages are tagging users in posts, sharing the users’ profile images and claiming that they have won a prize. In order to receive the prize, they are asking users to login via an unknown link.
Please be aware that these posts are not from us. Wirex will never ask for personal information ( such as your password) in order to receive a prize. We would never share your profile images, or any other images of yours, without prior consent. Here is an example of a scammer page offering a fake prize:

These scammers are very persistent and constantly thinking up new, creative ways to get their hands on users’ funds. Their sole job is to attack as many companies as possible, on as many social media channels as possible, in order to obtain these funds.

What you need to know:

  • Always double check the sender. Do they have a blue tick next to their name indicating they are a verified account? Our main Facebook page has this blue tick. Does the page have many followers? We currently have 30k+ followers on our main page. Is the page only posting profile photos with these “prizes” attached? Does the page look like it’s been created recently?

  • Do not click on any links that were sent to you, even if they claim to work for Wirex. These links are usually shortened, to direct you to an unknown page. All of our real links will have wirexapp.com at the beginning, or community.wirexapp.com, which is our community forum.

  • Anyone who contacts you first is a scammer. Additionally, if they ask you to send them crypto or funds, they are a scammer. Wirex would never ask this of its users, nor would we send you private messages first on any social channel - we ask you to send us a private message first.

  • Our support team does not have any social media channels. You can only contact them by creating a support ticket HERE, logging onto a desktop and talking to them via our live chat feature, or in the Support thread in this community forum.

  • You must always have your 2FA enabled. This is extremely important and will deter any scammer from being able to get to your hard-earned funds.

  • Please report and block any persons or pages that contact you.

  • If you have shared your password, please reset it immediately.

  • If you have shared your email, the chances are you will get emails from these scammers as well, so please watch out for those. Do not click on any emails that look suspicious.

  • If your email has the same password as your Wirex account, you should immediately create a new one. You must never have the same password for multiple accounts. If one gets compromised then all are compromised.

The above also applies to all social media channels, not just Facebook.

We are doing everything we can to report and block these scammers on a daily basis. But if you encounter one, please make sure to report and block them.

And remember, always contact us first if you have any doubts - either by sending us a private message on one of our social channels (Twitter, Facebook, Instagram), by posting here on the community channel, or by creating a support ticket.

Thank you.

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