Big problems in login

Hi there!
I have a problem to move over

“Update details” on login since more than a month.
Tried to write couple of times to support but i got only a generic message to go to chat.
Since a cannot login i cannot go to chat and the ticket created was created without resolving it.
So who can help me here?
Is wirex still alive?

6 posts were merged into an existing topic: I cannot login to my account