Bitcoin Funds Not Arrived into my Wirex Account!

Someone is supposed to have sent me Bitcoins funds about a week ago, but nothing has come into my account yet, it shouldn’t take this long should it?

I have checked and they have got my correct Bitcoin address!

Thanks in advance.

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Hi Andrew,

I apologize to hear about this.

I have already contacted you via email (support ticket #1424549). Please provide me with the details requested so that we could help you further.

Thank you in advance!

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I made a redrawal to bitcoin wallet 3 days now is still pending

I added funds to my bitcoin wallet 3 days ago and it is still pending

Hello @Queenlatifah,

Let me kindly ask you to submit a request following this link: Wirex. Crypto-Friendly Currency Account Our Support Team will be glad to assist you.

Thank you for your cooperation!

Same problem here. Usually takes 10-15 min to transfer BTC to my Wirex Wallet. Been pending for hours now.

Had a problem with my card aswell 3 weeks ago. Wirex charged my card for two payments twice, a day apart. I happen to know the owner of one of the stores and he only recieved one payment, even though Wirex charged me twice. Contacted support 3 weeks ago and still no answer. Not happy with Wirex right now!

Hello @AlexanderLinders, I am sincerely sorry to hear about this.

I have just escalated your request to our Support Team and they will provide you with an update as soon as possible.

Best regards!