Someone is supposed to have sent me Bitcoins funds about a week ago, but nothing has come into my account yet, it shouldn’t take this long should it?
I have checked and they have got my correct Bitcoin address!
Thanks in advance.
Hi Andrew,
I apologize to hear about this.
I have already contacted you via email (support ticket #1424549). Please provide me with the details requested so that we could help you further.
Thank you in advance!
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I made a redrawal to bitcoin wallet 3 days now is still pending
I added funds to my bitcoin wallet 3 days ago and it is still pending
Hello @Queenlatifah,
Let me kindly ask you to submit a request following this link: Wirex. Crypto-Friendly Currency Account Our Support Team will be glad to assist you.
Thank you for your cooperation!
Same problem here. Usually takes 10-15 min to transfer BTC to my Wirex Wallet. Been pending for hours now.
Had a problem with my card aswell 3 weeks ago. Wirex charged my card for two payments twice, a day apart. I happen to know the owner of one of the stores and he only recieved one payment, even though Wirex charged me twice. Contacted support 3 weeks ago and still no answer. Not happy with Wirex right now!
Hello @AlexanderLinders, I am sincerely sorry to hear about this.
I have just escalated your request to our Support Team and they will provide you with an update as soon as possible.
Best regards!