Blocked account and no withdraw of my money

Still no answer from Wirex how to withdraw my money or why the account is blocked but i got another email a few days ago that i now have 15 days to withdraw my money before my account gets blocked, how to withdraw when i cant login and all autoanswers from Wirex tell me that i should wait on email from relevant department but i never get an answer from any relevant department… What should i do? After this 15 days then you will steal my money or what?

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