Blocked account/can't login

Hello @Vibas, we have escalated your case to the Support team and you will be updated as soon as possible. We are really sorry for the delay. Regards!

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Good morning Yuliia of the Wirex Support Team, after two months of waiting not yet received a response, both to unlock the account and especially the reason. I hereby request the procedure for closing the account and crediting my funds. In the meantime, I will also liquidate the shares of the Wirex company in my possession. Thank you for your attention and wish you a good day.**

Federico Minotto

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Good morning , after two months of waiting not yet received a response, both to unlock the account and especially the reason. I hereby request the procedure for closing the account and crediting my funds. In the meantime, I will also liquidate the shares of the Wirex company in my possession. Thank you for your attention and wish you a good day.

Federico Minotto

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G ood morning, after two months of waiting not yet received a response, both to unlock the account and especially the reason. I hereby request the procedure for closing the account and crediting my funds. In the meantime, I will also liquidate the shares of the Wirex company in my possession. Thank you for your attention and wish you a good day.

Federico Minotto

Hello @Federico, please accept our apologies for this unpleasant situation. We have forwarded your query to the relevant team and our agent will assist you at the nearest time. Regards!

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Good morning Wirex Support Team, after two months of waiting not yet received a response, both to unlock the account and especially the reason. I hereby request the procedure for closing the account and crediting my funds. In the meantime, I will also liquidate the shares of the Wirex company in my possession. Thank you for your attention and wish you a good day.

Tonino Carino da Ascoli

I request procedure to close the account and credit for my bank!

I’m not interested in auto-reply.

Dear @Federico, we are not able to proceed with the account closure on the Community. You should contact our Support team since they are dealing with such requests. Regards!

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I request procedure for the definitive closure of Wirex account and crediting of my money. I don’t care about automatic reply, patience is over

Good morning Wirex Support Team, after two months of waiting not yet received a response, both to unlock the account and especially the reason. I hereby request the procedure for closing the account and crediting my funds. In the meantime, I will also liquidate the shares of the Wirex company in my possession. Thank you for your attention and wish you a good day.

Federico Minotto

I request procedure for the definitive closure of Wirex account and crediting of my money. I don’t care about automatic reply, patience is over Federico Minotto

@Federico I would like to ask you to avoid flooding with messages as this is a violation of the Community Forum rules.

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it is not possible to receive this automatic reply after more than one month. You have to dare me more detailed information.

it is not possible to receive this automatic reply after more than one month. You have to dare me more detailed information. and you must also be quick because I sue you, maybe you didn’t understand.

Yuliia , what would you do if suddenly you no longer had access to an account with all your savings? you have been kidding me for over a month. It is not tolerable.

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Topic: General / Close account

2 Likes

Hi Sir or madam my account seems to be blocked I cannot send or receive any money, this has been like this for months no one is replying to your app for support. can you tell me what is going on? I have money on my account and I wanted to receive more urgently. Please come back to me urgently My email is highwaycom5077@googlemail.com

Any news about my case, still waiting😕 (732477)

Hi @Maryna_Wirex, @Yuliia_Wirex ,

As i request too many times update to my ticket 719538, with not answer, but only kind reply to be patient, now is the time to take action.
On the 03/11 i will have a meeting with the layer and we will send you a legal letter that you are doing action that are not allowed for the Uk law, and I will be able to fill the FCA module.

Fell free to unlock my account before to avoid this legal action.
Regards