Blocked account/can't login

Dear Okeogheneyoma, please accept my sincere apologies for the inconvenience caused.

As we have mentioned before, this case isn’t processed by the Support Team directly. Therefore, unfortunately, we are unable to provide you with any additional details until we receive an update from the relevant department.
As soon as this update is received, we will inform you via the ticket immediately.

Thank you for your understanding.

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Bloccato account

Hi Alex, I am sorry for the delayed update.

I have escalated your case to our Verification team and they will contact you via the ticket as soon as possible.

Warm regards!

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Account locked, No answer from 30.07.2020.
Ticket 1539190.
I have to start worrying about my not small balance?

Hi Igor, I am sincerely sorry for the delayed resolution of your case.

I have escalated your case to our relevant team, they will get in touch with you shortly.

Best regards!

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Stop sending me “ Dear Okeogheneyoma, please accept my sincere apologies for the inconvenience caused.

As we have mentioned before, this case isn’t processed by the Support Team directly. Therefore, unfortunately, we are unable to provide you with any additional details until we receive an update from the relevant department.
As soon as this update is received, we will inform you via the ticket immediately.

Thank you for your understanding.”

And send me direct contact from the support team I realise u guys lock accounts to steal people’s money you thieves it disgusts me In any other FCA related bank it does take this long to solve this problem. I don’t want contact from robots like you copying and pasting messages. Get my account back now.

If this takes longer than 2 weeks to resolve we both know you close accounts to stil funds. Thieves I have children to feed.

Hi Yoma,

Unfortunately, we cannot provide you with more information at this point.

I can state for sure that you will be updated by our relevant team soon.

Meanwhile, please take a look at our article regarding your case: https://wirexapp.com/blog/post/why-is-my-account-blocked-frozen-0162

Warm regards!

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All my cards are blocked on my accounts

“Soon” always “soon” never contacted

Yoma, please note that such cases indeed can take some time to be processed by our relevant team.

Still, I can promise that you will be provided with more information at the earliest convenience.

It is necessary to wait a bit at this point.

Warm regards!

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Hi Linda, I am sorry to hear about this.

I have checked the history of your support tickets and I can see that both tickets (#1533849 and #1504058) are currently awaiting your reply.

Could you please get back to the tickets and provide relevant agents with replies so that they could assist you further?

Thank you in advance!

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I know what you people are trying to do. Delay the process and make me give up i am currently conversing with the FCA about the theft of my GDP BTC AND ETHEREUM. If you want to close my account fine send my money back to me and part ways stop sending me “warm regards” and give me actual updates.
The 3rd week this goes on and I will contact my lawyer.

Dear Yoma, I have no doubt that you were waiting for a really long time to get this issue resolved.

You have every reason to be upset and I apologize for any inconvenience caused.

As was mentioned previously, indeed, such cases may take some time to be processed and they cannot be processed by the support team directly.

You will receive more details and further steps as soon as your case is reviewed.

Best regards.

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I have just logged in to the mobile app and was prompted to install latest release of app. Once installed , I’ve logged in and now keep being prompted to update my details by adding my nationality. I select United Kingdom then hit the next button and get an ERROR - By continuing you confirm that you have read, understood and agreed to our Terms and Conditions. I hit OK then it returns to the ERROR message and cannot get past this screen. I can’t seem to submit a request via the webpage (despite being logged in)… keep getting an error. Please advise

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Hello Gill, thank you for taking the time to bring this issue to our attention.

I have just contacted you via the ticket. Could you please check your mailbox and provide me with a response?
We will do our best to resolve this issue for you.

Thank you in advance!

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I’ve been waiting over two month for my money wirex is not a safe platform for money there. Weeks has past and still no reply I’ve Sent all the security information and still no reply they ask for other account to send my funds to over one week now and it’s taking forever

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Hi Odeanie, thank you for taking the time to write to us.

According to my check, we are yet to receive a response from you.

Our relevant team has asked for additional details on ticket #1528551 and we are currently waiting for your reply. Could you please take a look?

Best regards!

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I need details now I’m making a case against this company stop prolonging the unlocking of my account

2 Likes