Blocked account

@E_J Please, refer to the email sent to you in ticket 949964.

1 Like

@Bernt The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

1 Like

“Your request (950018) has been received by our support team.”
I have sent only one ticket.

Hi Maryna,

Thank you for a fast reply.
Hope the issue solves fast now.
Have a nice evening!

BR
Bernt

ons 22 dec. 2021 kl. 17:29 skrev Maryna via Wirex Community - The Latest Feedback & Discussion | Wirex <wirexapp@discoursemail.com>:

Hello @E_J, we have replied to your ticket, please check it out.

1 Like

I had 1.7k eu in it, how come it says 0?

“We can confirm your account balance at the time of closure is £0.00 and your Wirex fiat and cryptocurrency accounts have been closed.”
Where are these lies coming from? First You lied about my ticket number, where did You get that number, made it up? Seconly I had 1.7k € in this my account, not 0 and not £, never even used pounds!

Dear @E_J, we cannot discuss such cases via the Community, our Support team will answer you as soon as possible. Regards!

1 Like

Hello. Sadly i have to join the Blocked account club. With no warning and for no reason my account suddenly got blocked. I cannot log in or anything. I cannot acces my money and sadly my miner took too long to change wallets and some payments proceeded to blocked account. I contacted wirex support several times and when i got reply it was usually just: “for legal reasons we cannot provide you any information”. Then suddenly few days ago mail arrived warning me that my account ll be blocked , again with no explanation, but i couldnt acces it for weeks now. Same thing happend to my wife. Now both of us have money stuck there. I got email from Wirex where they requested other wallet adress so they can move my funds there but nothing happend so far. Right now i have no acces to my account , nor any access to my money i planned to use for christmas shopping so thanks for nice christmas :frowning: .

2 Likes

Hello @radomiR-7350, let me kindly ask you to reply to the last message of our team in order to proceed with your request. Thank you!

1 Like

Hello. I already responded, but just in case i responded again sending the external crypto wallet address.

so 25. 12. 2021 o 9:54 Yuliia Support Representative via Wirex Community - The Latest Feedback & Discussion | Wirex <wirexapp@discoursemail.com> napísal(a):

@radomiR-7350 Thank you for doing that. We hope for quick resolution of your case.

1 Like

Hi !
Still waiting for a solution from the support team
Ticket ID: 948070

Hi i found this email from Wirex but my Account is still close and can‘t Login

Regards Michael

Dear @Markus45, I really appreciate you taking the time to bring this to our attention. I have escalated this case to our relevant department. They will contact you shortly. Thank you for your cooperation!

1 Like

Hello @Micha, unfortunately, we are not able to disclose any information regarding your Wirex account via Community, please reply to the message you have found. Regards!

1 Like

Hello. My account was blocked without explanation more than three months ago. If you don’t need clients, let me withdraw money from my account and close it. If there is another reason, please explain. The same is not done.

@Mikhael The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

1 Like

I’ve been waiting for a response from your support for three months

@Mikhael We are terribly sorry for all the inconveniences you have faced. We totally understand your frustration and dissatisfaction.

1 Like