Having been a Wirex community Support champion, having been invited to various Wirex events and giving the company my full support since day 1, and having invested in the company, I just received this email notifying me of the closure of my account. I’ve been unable to use my account since they withdrew the Uk banking facility. I recently submitted some additional KYC info that was requested. I have complied with all the rules and regs as required. I can only hope this is a genuine mistake.
Dear Mr *****
Thank you for your interest in Wirex.
To adhere to regulatory requirements, we are obliged to conduct compliance checks on our client base. Unfortunately, our most recent check has found your account to be in violation of our Terms and Conditions, and we are therefore compelled to permanently block your account.
Regarding the outstanding funds on your account, please let us know the details of an external Local Currency account (including IBAN and beneficiary address)/ cryptocurrency address to which you would like the remaining funds to be transferred, including any relevant tags or references.
Kindly note that, due to applicable legislation and legal requirements, we cannot disclose the reason for your account closure and will not be able to accept any further account applications from you in the future.
We appreciate your cooperation on this matter,
Wirex Review Team