Cannot get crypt back

X-tras account shown old version of Satoshi and I cannot receive TXW after purchased since July 28 to now. I got replied from help centre and I followed all instruction from email but still not work.
What should I do??

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Hi @Jude :wave:

It is very astonishing, it is the first time that I hear this issue.

Could you copy the instructions given by the support? I will try to help you in this way at first.

Thank you!

Pls see attachment which the instruction sent from help centre. I followed all but it still not work.

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Pls see the attachment which sent fr help centre. I followed all but it still not work.

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Welcome back @Jude :wave:

Thank you for submitting the screenshots. :slight_smile:

Did you reply to the email by providing screenshots of your main dashboard as well as WXT wallet?

Finally, what do you see in your X-Tras menu? Here is a video showing what should be the case:

Best regards!

Yes, I sent to screenshot to them already.

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OK, fine!

This bug will be fixed soon. I am sorry for the inconvenience caused. @moderators @Ali_Wirex @ChienChien_Wirex @Anastasiia_Wirex will come to update you here.

Thank you for your patience! :smiley:

Hello @Jude, I am sincerely sorry for the delayed response.

Thanks for informing on the matter. I would like to point out that the relevant department had already acknowledged the case.

Please accept our apologies for the inconvenience caused!

As soon as we get an update, we will get in touch with you immediately.