ticket number 1571466
Hi,I cannot withdraw my money out of the wirex account because I was told that the card (which I had not been having any sort of problem UNTIL I decided to withdraw my money) all of a sudden had to be closed.
Also was told (on the live chat on wirex website )that I will have to wait for a new card in order to be able to withdraw my money.It’s been more than 2 weeks and haven’t received any card.
Then I replied yesterday to the email saying that I really need my money out and the customer service member said that I can actually transfer my money out from the account even though I have not received the card.logged again in my wirex account on the PC and spoke to another advisor on the live chat and she said that is not possible to make the transfer.then I copied and pasted what the other advisor said in the email.then the chat for some reasons was interrupted.then I logged in again and accessed the live chat again and managed to get in contact exactly with the person who sent me the email.
and I told her that her colleague said that it was not possible to send the money as i did not have a new card received.then she said ‘sorry for the confusion,she’s a newbie…’.
guuuys,how can a ‘newbie’ advise people about the money they have invested here?Shouldn’t that girl be advised by a senor?Are you joking to me?People spent the money buying crypto on your website and you charge a fee and make nice profit for that and you cannot afford having at least a competent advisor?Wirex is full of problems,every time you have problems with your account takes ages to be solved,now you started getting ‘newbies’ advising people about their money and cards and their accounts in a WRONG WAY?
Guys,this is unacceptable!
see the pictures below I took from the conversation and review the whole chat history and conclude yourself.
I need to take my money out of the account urgently as I am having workers working on my bath,kitchen and roof.
It’s been 2 weeks since I’ve been trying to withdraw my money out of the account and nothing has been sorted out for me.
Please somebody competent help me with this case as it has become really pathetic!
Thank you very much in advance,I refuse to believe that everybody is incompetent here!