there is still no response i will be reporting this bank
1 Like
i am not going to lie i am absolutely fed up with this bank, it took me days to recover my account because they refused to accept a bank statement as proof of address because it didnt have enough trasactions then refued to accept a passport which has my adress on it. anyways that was sorted then after that mess i finally had access to my account to finlly pay my rent. i make the transfer needed and guess what. money gets stuck in the system. so now because the replies are dreadfully slow, even though i am told multiple times it will get resolved in 2 to 3 hours, i am hit with late fees for 2 DAYS which i have to deal with. i keep getting the same copy nd paste responses and no resolution. please just sort this out. im finished with this bank. and absolutel poor customer service. just sort it out get me my funds back today so i am not hit with more late fees. 1705089
Hi Djibril, I can completely understand how unhappy you are because of this situation and I am sorry for any inconvenience caused.
Let me inform you that your request is still being processed by our relevant team and we will update you directly via the ticket once it is done.
We appreciate your patience!
5 DAYS NOW MONEY STILL NOT REFUNDED. i was told on friday it will either be done on the day or next day and here i am 85pounds of late rent fees to pay and a first eviction warning letter. not going to le to you guys this is by faaaaar the worst bank ive ever used and worst customer service i am juqt told lies and left to deal wth consequences alone. tbh i dont want to hear any apology because as far as im concerned you guys dont know what you are doing.
I have also sent an email to the company Contis like @balboah as his is the last straw. i ave been told once again by wirex that it will be done in the next hours which to be honest ive been told for 5 days straight. so we will see
Hello @Dribbz, I am sincerely sorry for the delayed update.
As I can see in our database, the issue is already resolved now. Could you please check it from your end as well?
Best Regards!
Same issue money transfered to my wirex via Sepa now I see it but it is in already deactivated card How can I access it I filed a ticket please reply!!!
Hello @Sbashard,
Let me kindly inform you that I have updated you via the ticket 236084. Please, check your mailbox.
Best Regards!
Thanks for the ticket reply I confirmed the address, I hope you send me the card as soon as possible so that I can access my fund
Best regards
Dear @Sbashard,
I’ve sent a message to your email address. Could you please check your mailbox and reply to this ticket?
Thank you in advance!
Same here missing euro and gbp and bitcoin, wxt . Cant close x account. Cant see any amount, its all black in main page
Hello @Marjacicmarko, I am sincerely sorry for the delayed response.
I have just escalated your request to our Support Team and they will provide you with an update as soon as possible.
Best regards!
1 Like
May i have the ticket referens . Yesterday the wxt amount and feature can back and today gone again .
Skickat från min Galaxy
-------- Originalmeddelande --------
Hello @Marjacicmarko, please be advised that the relevant team is looking into this issue.
Also, kindly note that such cases are processing manually, thus it could take some time and I kindly ask you for patience.
I hope for your understanding in this situation.
2 Likes
Hi again im still ned The tickets to be on request cant access Fiat gbp euro usd or btc X ACC . wy is it blocket? Im not uk citisen member or us . How Come we are blocket from som features in The system .
Regards Marko
Hi @Marjacicmarko! We see on our side that you have already been updated via email. Please, check your mailbox including the SPAM folder just in case. We also requested that you are updated once again.
Hello again
Its now under new ticket
873892
Got 3 issues
1 .
X accounts, cant open or close some of the currencies (btc x account / Gbp x account and Euro x accounts, says to close them withdraw manuel and after i try that option it says ,no current availbe accout to withdraw to)
2 .
Im missing the tab option to access the wxt buy or exchange wxt
3 .
Im missing currencies as traditionel option (euro /Gbp Us/Ca dollar) i cant use them as my local currencies or make them standard linked to my card, making me unable to use Wirex Mastercard card for payment
Ill attach pictures as the issues are in order
Please make notice on them .
Regards Marko
X ACCOUNTS PIC
Make notice on third pic in the black lable area what the text says When im trying to withdraw manually
WXT tab missing from dashbord as a option
And missing traditionel Fiat currencies
Make notice on the pictures Please that its under account settings that i cant link Fiat such as € £ $.
Thank you for the time and help
Regards Marko
Hello @Marjacicmarko! We see on our side that you have already been updated via email. Please, check your mailbox including the SPAM folder just in case.
Kind regards!