Cant login my account

I cant login my Wirex account. It tells me that my password is incorrect. Help me! I need access today

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Hello @Anastasia_Golubeva!

Have you tried Forgot Password option? If there’s any other issue please feel free to contact our customer support.

You can either create a support ticket here: Wirex | Making currencies equal and available to everyone
Or you can login via a desktop and talk to Wirex’s support team via their Live Chat feature.

Best regards!

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Hi @Anastasia_Golubeva :wave:

Sorry for the response time. I have received your PM regarding this issue.

I advise you to follow the instructions given above by @crypto3y3 :+1:

To summarize:

1. Try to reset the password (

If does not work :point_down:

2. Create an assistance request (

I hope this will help you :slight_smile:


the password cannot be retrieved.

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Your request (584185) has been received by our support team.

Live support I can not find

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Thanks for submitting your ticket. @moderators will get back to you shortly and get an update via email as soon as your case is processed. :slight_smile:

Live Chat is available on the desktop app →

Best regards!


Hello @Anastasia_Golubeva, our agent has replied to your ticket, please check it out. Regards!


I need a phone number to wirex
I can’t get my password to work

Hi @Sandra_Atkinson, thank you for contacting us. We do not provide phone support at the moment. Please submit a support request so that we are able to assist you further:

Hola!!! No lo entiendo porque de repente me han bloqueado la cuenta. Cual es el motivo? Y porque no he recibido in correo electrĂłnico con la situaciĂłn?
Como desbloquear mi cuenta, si el support no me contesta he dejado 3 correos y silencio…???

Hi @Adrian_Russu-Spekter, we’ll pass your case to the relevant team so that they can check it. We’ll get back to you once we have any updates from them. Regards!

A post was merged into an existing topic: Support Inquiry Escalation Thread