Can't make bank transfer

Hi Michael,

The EU maintenance is still taking place and our relevant department is currently working on the possible solutions that would help to finish this at the earliest convenience.

Please accept my apologies for such delays, I hope for your understanding.

As soon as the maintenance is finished - we will send you a notification as well.

Best regards!

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tutto ok

Someone made a transfer to me, I’m new to wirex made it couple days ago but I haven’t received the money in my account yet why is that how long would it take, dont give me options to send money too

Hi Taemid, I am sorry to hear about this.

I have already contacted you via the ticket and have also forwarded your request to our relevant team.

We will keep you updated.

Best regards!

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Plus it don’t let me send money to anyone, I’m

Really confused is there a maintenance I need to know ?

Taemid, I feel how unpleasant this matter is for you.

Please accept my sincere apologies for the inconvenience caused.

At this stage, we need to wait for some news from our relevant team in regards to your issue. Further updates will be posted directly on the ticket due to privacy and security reasons.

Best regards!

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How long will that take please

Currently, we have no ETA as the issue is currently being investigated.

As soon as we have any - you will be updated via the ticket.

Warm regards.

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I noticed, that Wirex team is hardworking on maintenance for too long , and we are still not able to get honest answer, what is basic root of this, so called maintenance. Only, what we are getting is always the same polited, but unsincere apology. For any reasonable person is obvious that problem what team Wirex is unsuccessfully
solving for a long ten months without interruption, couldn’t be called ‘Maintenance’.
I feel really sorry for a ‘Help Desk’ folks, because they know the real cause of this ‘s.it’, but they are bound with corporate obedience.
At this moment I would really appreciate instead of however sincere apologizing, if I can get direct contact to someone, who is really in charge of this matter,…let say, CEO for Developments. Best option would be his/her phone number.

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I have exactly the same problem and I can’t even get some money at the ATM.

How can I receive my money?

did you moved your money from fiat account to card? only then you can spend and withdraw from ATM

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No I just changed a certain amount of my btc to eur.
So this is not possible to withdrawal on an ATM?

So the only possibility to change btc to euro is via an exchange office?

Like anycoin etc?

when you sell btc for eur, you have to move that money to card, open eur account and press on card.

Hmm few months ago I received a message to choose between GBP or USD for my connected account as it seemed that EUR was not provided anymore.

I chosed USD and can’t switch to EUR.
Do I need a new account?

How do I withdraw the remaining amount on my account.

By the way thank you for responding to my previous complaint

Hi D,

With the latest Wirex release, two accounts were introduced for EUR, GBP and USD currencies: Current account and Card account. This was done to increase the limits on your account and give you greater control over your spending.

To pay with your card and to use it in the ATM, you need to transfer some funds from your Current account to the Card one.

And vice versa: to perform the money transfers and exchanges, you need to have the funds available on your Current account.

Here you can find more information on how to move funds to your card account:

And to your current account :

Warm regards!

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Hi Marlon,

I have just contacted you via the email address that is associated with your Wirex account with further explanations, please take a look.

Warm regards!

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I would be glad to check this for you, could you please provide me with the email address that is associated with your Wirex account via private message?

Thank you in advance!

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Dear @D_S, thank you for providing the details.

I have already contacted you via the email with further explanations, could you please take a look?

Feel free to ask further questions directly in the reply to my email.

Warm regards!

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