Dear @lorddeson, thank you for the information provided.
The details have been forwarded to our relevant department. We will keep you updated via the ticket.
Best Regards!
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URGENT URGENT URGENT
CAN’T REACH THE URGENT MATTERS SUPPORT.
WHEN WILL MY ACCOUNT BE UNLOCKED??
AGAIN A WEEK PASSED
2,5 MONTHS BLOCKED NOW:exclamation:
WHEN WILL it STOPS COMING A FALSE EMAIL ADRESS IN MY APP WHEN I TRY TO OPEN MY WIREX…
YOU SENT EVERY TIME A CODE TO A FALSE ADRESS WHAT IS NOT MINE:sos:
WHEN I PLACE MY REAL MAIL ADRESS YOU GIVE THE WARNING LOCKED.
JUST WANT MY MONEY BACK.
THE MONEY THAT WAS SAVED FOR CHRISTMAS PRESENTS…ALL IN BTC.
PLEASE GIVE ME MY BTC…
I ALREADY SENT YOU A PICTURE OF MY ACCOUNT WITH THE SUM OF BTC THAT WAS IN MY WALLET ON WIREX.
WANT TO GIVE A PRESENT FOR THE BIRTHDAY WHAT IS IN 2 WEEKS.
CHRISTMAS AND BIRTHDAY TOGHETTER
Hi my wirex card is useless please sort this out keeps asking to verify I have verified my account for 3 months what sort of business are you I am getting in touch with our media people in NZ this is bad business I really like my wirex card I am so hopefully you can sort this out I don’t have any money in there but I like using my wirex card
In my problem … Wirex has changed my mailadress on his own…now is there a false email in my app that always comes back When I opens my app.
And on that way I never got the code to open my own account???
Did sent this problem a few times to support…
Bigger problem ther site When I place my real mailadres…!!! Than wirex said always your account is locked…contact support.
I am now 2,5 months contacting
support!!!
Hello Mie,
I have checked your case and I can confirm that it is still being processed by the relevant team. I have escalated it to the highest priority and I can state for sure you will be updated via the support ticket as soon as possible.
Regards!
2 Likes
Hello @Geraldine, please accept my sincere apologies for the delayed update.
I have just escalated this case to our Verification Team. They will contact you via the ticket as soon as possible.
Best regards.
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Oh yeess thank you wirex I’ve so missed using my wirex card thank you so much for your service
Dear @Geraldine, thank you for your kind feedback!
I am glad to hear that the issue is resolved.
Have a nice day!
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Hello. The remaining EUR funds have NOT been returned to source. WHERE IS MY MONEY??
Dear @shvkdg,
According to our system, the remaining EUR funds have been returned to the source. Could you please double-check with the recipient?
Thank you in advanced!
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I don’t understand what is happening anymore…I got a mail few days ago about the delay and blabla again…LIKDE AKWAYS…BLABLABLA.
They said when you want to answer : REPLY TO this mail… I do… And I sent pictures what happens every time and about the sum in my account .
And got the answer THIS TICKET does not excist anymore.
Make a new one???
AND THE PROBLEM IS NOT SOLVED:question:
I WAS ALWAYS MAKING ADVERTISING FOR WIREX…TELLING WIREX IS AWESOME…TAKE IT TOOI HAVE IT FOR A LONG TIME…
BUT NOW I WONDER IF WIREX IS STILL GOOD TO USE:question:
PLEASE PLEASE PLEASE PLEASE
Hello @Mie, I am sincerely sorry for the delayed update.
According to our records, this case is currently being processed by our relevant department. I have also updated you via the ticket, could you please take a look?
Warm regards.
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I understand that my post was hidden because of the personal stuff… I thaugt I was sending to support.
Thanks.
But I hope that making my account available again takes from now on also such a short time like hidden my message here. Blocked for 2.5 months this moment? I hope it will not be 3 months.
Thanks in advance when wirex will do that…
Phone me or do what ever there is needed for unblocking my account .
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Thank you.
Me han bloqueado mi tarjeta sin razón, tengo saldo en ella y quisiera recuperar mi dinero lo más s rápido posible y no volver a usar esta empresa nunca más, en otra ocasión mi dinero simplemente desapareció y nunca me dieron una respuesta, me siento estafado, es indignante.
Same problem!!! Fix it!!! Today received some Litecoin after blocked. Nothing works
Hello @Duvan_Alexis_Yaguara,
I have updated you via the ticket, the case is resolved now. Please feel free to let me know if you still need any assistance directly in the reply to the ticket.
Have a lovely day!
1 Like
Gracias, ahora solo me queda seguir esperando a la respuesta del ticket 1422293 que llevo 8 meses esperando y me devuelvan mi dinero.