Dear @Geraldine, thank you for your kind feedback!
I am glad to hear that the issue is resolved.
Have a nice day!
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Hello. The remaining EUR funds have NOT been returned to source. WHERE IS MY MONEY??
Dear @shvkdg,
According to our system, the remaining EUR funds have been returned to the source. Could you please double-check with the recipient?
Thank you in advanced!
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I don’t understand what is happening anymore…I got a mail few days ago about the delay and blabla again…LIKDE AKWAYS…BLABLABLA.
They said when you want to answer : REPLY TO this mail… I do… And I sent pictures what happens every time and about the sum in my account .
And got the answer THIS TICKET does not excist anymore.
Make a new one???
AND THE PROBLEM IS NOT SOLVED:question:
I WAS ALWAYS MAKING ADVERTISING FOR WIREX…TELLING WIREX IS AWESOME…TAKE IT TOOI HAVE IT FOR A LONG TIME…
BUT NOW I WONDER IF WIREX IS STILL GOOD TO USE:question:
PLEASE PLEASE PLEASE PLEASE
Hello @Mie, I am sincerely sorry for the delayed update.
According to our records, this case is currently being processed by our relevant department. I have also updated you via the ticket, could you please take a look?
Warm regards.
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I understand that my post was hidden because of the personal stuff… I thaugt I was sending to support.
Thanks.
But I hope that making my account available again takes from now on also such a short time like hidden my message here. Blocked for 2.5 months this moment? I hope it will not be 3 months.
Thanks in advance when wirex will do that…
Phone me or do what ever there is needed for unblocking my account .
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Thank you.
Me han bloqueado mi tarjeta sin razón, tengo saldo en ella y quisiera recuperar mi dinero lo más s rápido posible y no volver a usar esta empresa nunca más, en otra ocasión mi dinero simplemente desapareció y nunca me dieron una respuesta, me siento estafado, es indignante.
Same problem!!! Fix it!!! Today received some Litecoin after blocked. Nothing works
Hello @Duvan_Alexis_Yaguara,
I have updated you via the ticket, the case is resolved now. Please feel free to let me know if you still need any assistance directly in the reply to the ticket.
Have a lovely day!
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Gracias, ahora solo me queda seguir esperando a la respuesta del ticket 1422293 que llevo 8 meses esperando y me devuelvan mi dinero.
where are my 547 pounds? you blocked my card then you told me you would load my wirex account. Then you said it wasn’t possible. I then sent you my bank account and you still have to deposit my money. After 41 days and more you still haven’t given me my money.
But I have my lawyer write to you
Hi @Libe_Libe,
I would like to say thank you for your patience and understanding that we are actually working hard to make sure you can use all our services without any hassles and issues.
The relevant team is already looking into your case. They will contact you once there is an update.
Best wishes!
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I want to close my account now and the balance must be sent to my bank account. the law is clear. you can’t keep my money all these months. are +3 month my account blocked and support never reply. only anastacia send message copy and paste.
Good afternoon, dear Wirex! I have an emergency situation (319701) I was trying to buy airline tickets at airbaltic company for amount of 125,99€. I had an internet troubles so I put 3 times in a row sms code to verify my purchase and system showed me an error and that my card is temporarily blocked for internet purchase.
I would like to kindly ask you to unblock it at allow me to make a purchase, because I need to buy an aircraft tickets as soon as possible.
Thank you.
Upd. Dear Wirex! 19 hours without any response
Hello @Koo, thank you for taking the time writing to us.
I have escalated this to our Support Team. They will update you via the ticket shortly.
I would like to ask you to avoid flooding with messages as this is a violation of the Community Forum rules.
Warm regards.
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Hello @mcipria84, thank you for taking the time writing to us.
I have escalated this to our Support Team. They will update you via the ticket shortly.
Warm regards.
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Good afternoon, dear Wirex (319701)! I was trying to buy airline tickets at airbaltic company for amount of 125,99€. I had an internet troubles so I put 3 times in a row sms code to verify my purchase and system showed me an error and that my card is temporarily blocked for internet purchase.
I would like to kindly ask you to unblock it at allow me to make a purchase, because I need to buy an aircraft tickets as soon as possible.
Thank you.
Dear Wirex! 19 hours without any response is unbelievable… I spent whole day and night sitting in airport.
Please, just make my card working for purchases again. It’s only one button.