We are deeply sorry for the inconvenience caused.
Please be informed that our relevant department is already working on the possible solutions to your issue and you will be updated via your support ticket as soon as possible.
WA… Wirex. Can u unlock my account Pls!
The relevant team is still looking into your case. We will contact you once there is an update.
U tell to relevant team
Why use wirexcard half year lock my account 3 times.
Why no reason lock my account
No results??? Why why.
U don’t pass to another department…
I ask u u pass… Pass pass pass…
Yes me 2…Waiting and waiting repeat again
Last time around 1 months… I need
We are sincerely sorry for your unpleasant experience.
Your case has been escalated to the highest priority and you will be updated via the ticket as soon as possible.
Please find more details regarding the situation following this link: Why is my account blocked / frozen?
We completely understand how much inconvenience has been caused by this unpleasant situation.
Please rest assured that this case has been escalated to our relevant team one more time to speed up the process of resolution. As soon as we have an update from them, we will contact you without any delay.
Thank you for your patience and understanding.
Hey ina, another Problem, still have money on my old Card, now i get the new one and cant use the old one, can you transfer the money to the new one?
Ticket no. 316815
Why I can’t use my assets. I need my assets my money. Pls u give me. I’m so hard earning hard-earned money
Ticket No. 316815
Almosts 1 month. How long waiting???
I have to pay a credit card fee. . . It’s too late. . . Will the support team and relevant team take the responsibility for me? ? ? ?
Kindly check the following link for more information: Visa card account FAQ