Card blocked cant use it

Hello @Mie, I am sorry for this unpleasant situation.

As I can see, this case is currently being processed by our relevant team. They will update you via the ticket directly.

Warm regards.

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And there we go ; again a week passed :roll_eyes: :flushed: :confounded:
I am waiting since 19 December 2020 to unlock my account/app/card!!!

What is happening in Wirex? To register it was easy to reach for help when there was a difficulty only 3 days…but this matter??? Almost 6 months???

Please Wirex this is not normal anymore!!!

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Hi @Mie! As we see on our side, this case is still in progress. I have requested information on the update, however, there is a possibility that the review is still ongoing.

Kind regards!

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2 posts were merged into an existing topic: Account locked for proof address

A post was merged into an existing topic: New wirex master card doesn’t work

A post was merged into an existing topic: Support Inquiry Escalation Thread

A post was merged into an existing topic: Support Inquiry Escalation Thread

Hi @Koo! The issue has been forwarded to our Support team. Please, note that you will be updated via email as soon as possible.

Kind regards!

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Dear @Koo! Unfortunately, all we can do in this case is forward this issue to our relevant department and wait for an update. I would like to ask you to avoid flooding with messages or using any kind of offensive language as this is a violation of the Community Forum rules.

Kind regards!

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Hi Hello

I AM ALMOST 8 MONTHS BLOCKED…
I MISS ALL THE OPPORTUNITIES.
Blocked without a reason.
Today almost 8 months Waiting to be Unblocked…

:question::question::question::question::question:

1 to 3 days?

I AM ALMOST 8 MONTHS BLOCKED…
I MISS ALL THE OPPORTUNITIES.
Blocked without a reason.

Today almost 8 months Waiting to be Unblocked…

Hello Mie, I am terribly sorry for all the inconveniences you have faced with.

I totally understand your frustration and dissatisfaction. Unfortunately, we are still waiting for an update from the relevant team.

Thank you for understanding!

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please need help wanted to withdraw money whatever went now comes the card is not approved for the function

Hello Andre, I am sincerely sorry for the delayed response.

I have escalated your case to our Support team, they will update you via the ticket shortly.

Best regards!

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And here I am again…still blocked 8 months…
Can you please unblock my account?
I want all the opportunities too.

And please don’t answer again: due the amount of messages are we later to fix it… 8 months? Please guys??? 8 months…since December 2020??? No time???
When my friend send a support for help …you fixed it in a week??

Regards
Mie

Hello @Mie,

Please let me assure you that the issue has not been forgotten and the relevant team is currently working on it. We will let you know once receive an update from them.

Thank you for understanding!

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Hi,

Is this a real email of Wirex or a scam email
?
With the e-mailaddress:

wirexreviewteam@wirexapp.com?

Thanks in advance,
Marina

Hello @Mie,

Yes, it’s Wirex email address.

Regards!

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Hi Anastasiia,

Thanks a lot for your answer.
Have a nice weekend.

Marina (Mie)

1 Like

Marina, you are truly welcome! Have a good weekend too! :slight_smile:

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