Card blocked for eight months

Good night.

Can you help me solve my problem, please? My Wirex card was verified eight months ago and does not allow me to exchange the “cryptocurrency” bts for euros.
I’ve asked for help over and over in the past eight months, but no one ever responds or helps me. But there is no apparent reason why my account is being verified so long when it should take 24 hours
I have some urgency, please :pray: :pray:

Can you help me?

My ticket is

(1810018)