Card not received more than a month and no support from you

I am a new customer from Bulgaria from 02.04.2021 on my birthday and added 10 eur and order the card wirex. Till now I did not receive the card. My added 10 eur are unusable without card or I can’t make bank transfer.
Nobody answer of my support tickets even in Facebook.
Reading about similar problems in this forum I think that I was sca…ed
Anybody to help me?
Thanks.

A post was merged into an existing topic: Support Inquiry Escalation Thread