Card not supported in shop

Hi,

I’m posting here as I’ve had no reply to my query via customer support email. I recently received opened my account and loaded my card with euros as I live in Spain. However, when I tried to pay for the first time in a shop, a large chain not a small local shop, the card terminal wouldn’t process the transaction as it said the card was not supported. The same thing happened in a large supermarket too. Why would this be? These particular shops accept Visa cards as I’ve paid there in the past with all manner of cards. I’m quite impressed with Wirex but if I can’t use the card that kind of negates any of the advantages.

Hope you can give me some advice or explanation as to why the card is not is not supported.

2 Likes

Hello Matt, thank you for your request!

Could you please provide me with the reference ticket number? I will be glad to assist you.

Thank you in advance!

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Hi,

Yes my ticket number is 1744943.

Many thanks
Matt

Dear Matt,

I have just sent you an update via the ticket. Could you please check your mailbox?

Best Regards!

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Thanks for the update. I know there are no funds in my account now as I transferred the funds out when I realised the card wasn’t being accepted. At the time of the attempted transactions I had added money to my account and I had added the funds to my card to be able to pay as I stated in my original ticket.

So I still don’t have an answer to why the card isn’t being accepted. The card terminal in both shops told the card wasn’t supported. At no point did it say declined or anything similar. Also, the card terminal was issued by two of the biggest banks here in Spain hence why I’m a little confused as to why the card isn’t accepted.

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Dear Matt, thank you for the clarification.

I have just contacted you via the ticket to clarify additional details of this case. Let me kindly ask you to check your mailbox and provide me with a response via the ticket directly.

Thank you in advance!

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All,

It would be good to know the outcome of this case. Is the card accepted or not where VISA is accepted? I’m going through the hoops to get a card and I would hate it to have it declined everywhere because it is not supported.

Thanks.
Ale

Hello @AleArg, thank you for taking the time to write to us.

Please submit your request via Wirex. Crypto-Friendly Currency Account and provide me with your support ticket number so that we could process it with the first priority.

Thank you in advance!

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Hey Matt I can help you as you ain’t getting any message from the robot messages from wirex hahah I’m from New Zealand 21 yr maori and I’m a wirex user had to figure it out myself to but its just because that shop doesn’t use credit as when you put your wirex visa in the card machine it says Cheque,savings,Credit and as you know you press credit to access funds in your card However if your at a shop that does not use credit on there machine it will say card not supported as soon as you put in or swipe the wirex card LottoNZ or any lotto shop does not support credit so there is the odd shops like this but don’t get it twisted wirex is supported everywhere visa/MasterCard Happy new year 2022 Yuss A lot to spend and a happen this year Invest in Affiliate marketing bro CfxGroup,Binance I use these to invest and get my money earned sent to my BTC address on wirex then transfer to NZD on wirex then spend and save on Comebacks I’m on Elite Plan and enjoying life cheers

Hello @Raine13, could you please provide me with the reference ticket number? Thank you!

2 Likes

Hello @Yuliia_Wirex No I do not have that number Thanks for Nothing :joy::triumph:

Without a support ticket number, You’re right nothing will happen! Get a fresh support ticket & post the number here for additional help!

@VerticalTrading i don’t need support the person above does as he said his preoblem and gave the ticket number but as he said still no Help :+1:

1 Like

Hello @Raine13, please submit a ticket here: Wirex | Making currencies equal and available to everyone and our Support team will assist you. Regards!

1 Like