I’m posting here as I’ve had no reply to my query via customer support email. I recently received opened my account and loaded my card with euros as I live in Spain. However, when I tried to pay for the first time in a shop, a large chain not a small local shop, the card terminal wouldn’t process the transaction as it said the card was not supported. The same thing happened in a large supermarket too. Why would this be? These particular shops accept Visa cards as I’ve paid there in the past with all manner of cards. I’m quite impressed with Wirex but if I can’t use the card that kind of negates any of the advantages.
Hope you can give me some advice or explanation as to why the card is not is not supported.