Cash withdrawals declined but showing balance on card as a withdrawal!

I have recently tried to withdraw cash at an ATM of 70€ with my Wirex Card!..The bank of the ATM did not allow this withdrawal!..but the App says I have received the 70€!!!..I am very angry at this (No cash was given to me at the ATM) BUT WIREX thinks it has!!..,anyone experienced this also? Or has any info on how to fix this???

Karl

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