Cash withdrawals declined but showing balance on card as a withdrawal!

I have recently tried to withdraw cash at an ATM of 70€ with my Wirex Card!..The bank of the ATM did not allow this withdrawal!..but the App says I have received the 70€!!!..I am very angry at this (No cash was given to me at the ATM) BUT WIREX thinks it has!!..,anyone experienced this also? Or has any info on how to fix this???


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