Hi, I’ve opened a ticket (1480125) and I would like to know if there is a way to change the phone number which I’ve used to register the account. I’ve got problem to log in on pc because I need a verification code that I can’t receive because I don’t actually have anymore that phone number.
Thanks in advance.
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Hi Mirko,
I am sorry for the delayed update.
It is surely possible to reset the phone number for your account. I have already contacted you via the ticket and have requested the additional details, please take a look and provide us with a reply so that we could assist further.
Best regards!
3 Likes
Buenas tardes
Ya tengo todos los problemas solucionados
Gracias por su colaboración
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Hi @musica,
I am glad to hear about this, thank you for letting us know.
Please feel free to contact us back anytime.
Have a nice day!
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It will takes too long to reply my email?
Thanks!
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Dear Mirko,
I am glad to inform you that your request was resolved, please also take a look at the update on the ticket.
Warm regards!
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I happen to have the same problem, moderators/admins, any help?
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Hello Leevi, thank you for taking the time to bring this issue to our attention.
Please submit your request via https://wirexapp.com/help/request/create and provide me with your support ticket number so that we could process it with the first priority.
Thank you in advance!
Hello can you help me with reseting my phone number please?
79935
Hello @alexandre,
Let me kindly inform you that the issue should be resolved now. Please, check your account and let me know directly via the ticket if you need any additional assistance.
Best regards.
Hi there I’m having the same problem changing my phone no. On my account. Could you help me with this
99791 I hope this
Hi @Cruickshank89,
I have just sent you an update via the support ticket. Please check your mailbox.
Thank you in advance!
I have the same problem, and I also want to change my phone number. But I have another problem… I’ve freezen my card, but now it doesn’t want to unblock anymore…
Hello @lorenzo_de_miranda_s, thank you for taking the time to write to us.
Could you please submit your request via Wirex. Crypto-Friendly Currency Account and provide me with your support ticket number so that we could process it with the first priority.
Thank you in advance!
I have the same problem, and I also want to change my phone number. But I have another problem… I’ve freezen my card, but now it doesn’t want to unblock anymore…
SUPPORT CODE: 255388
Dear Lorenzo, I am sincerely sorry for the delayed update.
I have already updated you via the support ticket, could you please take a look and provide me with a reply?
Warm regards!
Request Number: 295522
Hello, I have a new phone number, I have already written that it is very important to change it, I would be very pleased if you can change it.
Since I received a new Mastercard, I cannot see my PIN because the identification is sent to my old number. I therefore ask for your quick feedback.