Change phone number

Support & Resources
60

Thank youuu!!! I replied !!! :slight_smile:

1 Like
61

Hello,

I got my new MasterCard and would like to know the PIN. For this I get a SMS but I dont own my old number anymore.

So I have to add my new number to see the PIN. Please help me.

To my Ticket Nr. 345659 is no one responding.

Best Regards

62

Is there a support? Please help!

63

Hello @Jason212, I am sincerely sorry for the delayed response.

Let me kindly inform you that we have updated you via the ticket. Please, check your mailbox and provide us with a response.

Thank you in advance!

64

Hello @Anastasiia_Wirex,

I updated the Mail. Please check your inbox.

If you have more questions, please ask me.

Best Regards

65

347535

Please resolve. Haven’t heard a thing

66

Hello @Bmck,

Let me kindly inform you that the issue should be resolved now. Please, check your account and let me know if you need any additional assistance.

Best regards.

67

Dear @Jason212, thank you for taking the time to write to us.

I have already updated you via the ticket and your issue should be resolved now, please take a look.

Best regards!

68

I have the same issue, I requested to change my phone number.
My fist ticket was 3 weeks ago, why does it take so long to change my number? please change/reset my phone number that I have provided in the ticket

69

Hello, my card was bloked yesterday, my money disapeard, I have no acces to the money, I ordered the new card but my phone number is no longer avaible, I have a new one. How can I have my money back to use, are my only money…? When is my card arriving? How can I track it?
My card was bloked just to make the new one, and was avaible until 2022…

70

Hello @bkooijman, please accept my sincere apologies for the inconvenience caused.

I have already contacted you via the ticket and have requested the additional details, please take a look and provide us with a reply so that we could assist further.

Best regards!

71

thnx, I have send the requested information

72

Hello, my card was bloked yesterday, my money disapeard, I have no acces to the money, I ordered the new card but my phone number is no longer avaible, I have a new one. How can I have my money back to use, are my only money…? When is my card arriving? How can I track it?
My card was bloked just to make the new one, and was avaible until 2022…

73

Is somebody to respond?

74

Hello Dianat, I am sincerely sorry for the delayed response.

I have just escalated your request to our Support Team and they will provide you with an update as soon as possible.

Best regards!

75

Dear @bkooijman, I am sincerely sorry for the delayed update.

As I can see in our database, the issue is already resolved now. Could you please check it from your end as well?

Best Regards!

76

It has thnx

1 Like
77

Hello Wirex

I have the ticket number: 371122

I want to change my phone number in Wirex app, because the number was stolen, and i cannot use my money…

And I also contactes you multiple Times. And no one as answered…

78

I have received the card, when I can get my money back? And change the phone number?? I need my money

79

I need my phone number changed I do not have the sim card from my old phone number,and when I will have my money back?