The chatbot is a rediculous waste of time and misleading. Its no help at all for anyone. It lies and says you can speak to an agent but you cant, theres no escallation to agent or email ever, and the things it can respond to are so limited that its more nuisance than help.
Either delete the bot, or link it to a live agent chat facility, or at MINIMUM some email help.
The way it is makes this whole platform seems suspicipus and scammy