I’m not sorry that you ask yourself these kinds of questions. If you allow me, I will ask you to read these different articles in order to fully understand what is happening with Wirex and the FCA restriction:
If you have other questions, I invite you to ask them directly on the first article.
Hello @Trigger, unfortunately, due to FCA recommendations, our services are restricted for UK users. The issue with KYC we have forwarded to the relevant team, you will be contacted at the nearest time. Regards!
I too am a UK investor and at this point extremely frustrated that i cannot really just my account for much else other than transferring crypto currencies out of wirex and even then the fees are ridiculous, it costs more in fees that what you have in assets to transfer to another wallet.
The excuse that you are waiting on the FCA has worn extremely thin as other crypto app and companies in the UK function with no problem following the FCA notice to register.
What is really going on? There has been no communication in months regarding GBP accounts and users,.
Unfortunately I’ve lost all confidence in Wirex.
Please tell us when this will be addressed and dealt with as it has made Wirex in the UK non functional.
Hi @lmacleod! Unfortunately, in accordance wit certain legal restrictions, we cannot provide you with any specific timeframes for this particular case resolution.
Kindly note that the crypto transfers are available and if you have troubles with a certain transfer, please let us know or contact Support yourself.
Hi Yuliia, I am also an investor but can’t access the investor group I have messaged Ali to be added but have not had a reply. It’s great to see most services are again working in the UK but I also feel we have missed out on earning cash back while we could not top up our accounts etc. please could you help on these two issues? Many thanks