Cryptoback problems

I have a „Premium” level. I’m not getting Cryptoback on certain purchases. Support didn’n help.

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It depends on store sir.

@WtreblA Hi! We see on our side that you have already been updated via email 2 days ago. Please, check your mailbox including the SPAM folder just in case.

Hello Martyna!
Can I ask you for help in solving this problem because the previous ticket has not been resolved.

I do not think so. Because sometimes purchases in the same store have Cryptoback and sometimes purchases made in the same store do not have Cryptoback …

Hello @WtreblA, as we can see, this issue has been escalated to the relevant team for investigation. Once there is any news, the Support team will get in touch with you. Regards!

Ok. Thx👍🏼

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Thank you sir.