Current Cards Cancelled. Money Safe. New Cards Coming Soon


The money is not save. I sent transfer from PayPal to my Wirex USD virtual card and the money is not yet in my Wirex account or back to my PayPal account. I have issue with the support. It has been two weeks they still can’t resolve the case. I think that when all the cards were blocked my transfer came into blocked card but they did not return the money.


Applying for a new card issuer needs approval from several agencies. In some cases it takes years to get this approval.

We’re over 6 months down the line with a new issuer. We’re confident that we will probably be the first with a solution!

Also to relegate our reliance on third party networks, we’re working on B2B and B2C crypto focused solutions to compliment the cards.

We realise that this is a stressful time for those without cards; but rest assured we’re doing everything in our power to resolve this as soon as possible.


Thank you, I hope you will find a CreditCard’s solution


Not the case for me. I had finally received my new Visa Eur plastic after having to verify 2 times and it taking almost 2 months. I transfer my BTC to the card and then find out that I’m not able to activate and then the card disappears from my dashboard along with my funds. This happened about 2 weeks before WaveCrest decided to go “Europe Only”. I would wait weeks for replies from customer support and the replies would be generic mumbo jumbo answers that explained nothing. Ultimately I was told that I had to Verify AGAIN because they had switched issuing banks. So I send in my stuff and then WaveCrest goes only Europe Only and my card disappears from dashboard along with my funds. I still have this brand new Visa that I never got to use. I hope that a card will be issued to me free of charge. And I should be upgraded to the Black or Platinum considering that this will be the 4th time that I’ve verified my Identity with Wirex. And I understand that the “new” verification process is going to have to be done which I don’t really have a problem with as long as it doesn’t take 2 months again. I really hope that you all have learned from the mistakes of the past and that this rollout of new cards and services goes off without a hitch. It would be nice to get back my funds that I had on the card that vanished from my dashboard too.


Thank you for your feedback. Please provide me with a ticket number and I will do my best to help you.



Kind Regards,