Declined payment to be refunded

Just to update you:
Refund 1) its been 18 working days already, 24days in total. Still no refund.
Refund 2) its been 10 working days already, 14days in total. Still no refund.

Totally over 400 EUR.

Ticket number 539864. Based on your website and messages, refunds should come within 14days.
Do I have to beg for MY money?

Its seems that your company just don’t care about others people money. Dissapointed.

Please don’t give me generic answer, that my message will be forward to appointed support agent. Just SOLVE it.


Hello @Matic_Skok, please be advised that the relevant team is looking into this issue.

Also, kindly note that such cases are processing manually, thus it could take some time and I kindly ask you for patience.

I hope for your understanding in this situation.

Finaly 1st return has been back to my account.

However I am still waiting for 2 more returns! Please escalate the case and send me money today!

Ticket number 570183


Dear @Matic_Skok, your request is processing by our team and the funds will be credited to your account at the nearest time. Have a nice day!


Please escalate the case again. Funds are still not at my account.
Its not 28days since refund was made! Your website says within 14days.
And i have to beg for my money for last 4weeks…unheard!

Make return today! Ticket number:570183

Kind reminder. 29days passed. No money.
pay today!

Dear @Matic_Skok, unfortunately, such requests cannot be handled by the support team directly. We have escalated your request to the highest priority to speed up the process. Our agent will contact you when the funds will be returned to your account. Have a great day!

Hi Yuliia. Sorry but I don’t buy this anymore. Its been 3 weeks since I have started sending repeat messages. Even if the process is manual, its should have been solved by now…

Today marks exactly 1 month since refund was made from PayPal’s side. I provided ARN numbers and everything.

Give me my money back today!

Dear @Matic_Skok, Unfortunately, there is no update on your case so far. We are sorry for the time it is taking to resolve the matter and for the inconvenience caused by the situation. As soon as we have more details from the department in charge, we will let you know at once.

Thank you for your understanding.

I need my money back! Ticket number 796230
I sent $600 nzd in total to top up my wirex wallet and 3 of the payments are still pending. You then manually reprocessed the payment meaning you have taken the money from my bank twice The money has been taken from my bank account twice and you have only put it in my wallet once. I NEED MY MONEY BACK ASAP its $1200 nzd you have taken and only recieved once. I have my bank investigating the payment and if I dont get my money back in at least one month I will have my lawyer get in contact too. Please resolve thank you

Hello @Elijah_Craies, please accept our apologies for this unpleasant situation. We have forwarded your case to the Support team and you will be updated at the nearest time. Regards!

Is there an issue with Wirex? I have tried to add money to my account this morning, however it keeps getting declined.

My ticket 998635

i do not send my WXT. WHY

mee too

Is there an issue with Wirex? I have tried to add money to my account this morning, however it keeps getting declined. I want to buy loads of Wirex Token during the fee free weekend

1 Like

may i ask what you used fot adding funds mam?

blockchain wallet. It is kucoin

my tiket 998416

Hi @nguyen_ixx! We see on our side that you have already been updated via email. Please, check your mailbox including the SPAM folder just in case.