Deposit of BTC currently not working

Hi folks :wave:t3:

i had recently a problem making an deposit of BTC to my Account (using iPhone Xs, iOS v 14.0, App v 3.17.2).
Is this a backend problem or anything else?

kind regards

Hi Thomas, thank you for taking the time to bring this issue to our attention.

I have just forwarded your request to our relevant team. They will check the issue and we will contact you via the ticket shortly.

Warm regards.


Hey @Kateryna_Wirex,

i replayed on my ticket (1665501), can you please be kind and check the status for me :slightly_smiling_face:

Thank you in advance.


Hi Thomas, thank you for letting us know.

I have updated your ticket and the issue should be resolved now, please check.

Warm regards!

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Hello @Yan_Wirex,

i’m thanking @Kateryna_Wirex and you for the help and service provided.

Gladly, everything is working again :+1:t2: I still answered yesterday on my ticket, which is now obsolete.

You guys do a great job.

Have a nice day.



Dear Thomas, thank you for your cooperation and kind words!

I am glad to hear that the issue is resolved.

Have a nice day, too! :slightly_smiling_face:

1 Like