Deposit of BTC currently not working

Hi folks :wave:t3:

i had recently a problem making an deposit of BTC to my Account (using iPhone Xs, iOS v 14.0, App v 3.17.2).
Is this a backend problem or anything else?

kind regards
T

Hi Thomas, thank you for taking the time to bring this issue to our attention.

I have just forwarded your request to our relevant team. They will check the issue and we will contact you via the ticket shortly.

Warm regards.

2 Likes

Hey @Kateryna_Wirex,

i replayed on my ticket (1665501), can you please be kind and check the status for me :slightly_smiling_face:

Thank you in advance.

Kr
T

Hi Thomas, thank you for letting us know.

I have updated your ticket and the issue should be resolved now, please check.

Warm regards!

1 Like

Hello @Yan_Wirex,

iā€™m thanking @Kateryna_Wirex and you for the help and service provided.

Gladly, everything is working again :+1:t2: I still answered yesterday on my ticket, which is now obsolete.

You guys do a great job.

Have a nice day.

Kr
T

2 Likes

Dear Thomas, thank you for your cooperation and kind words!

I am glad to hear that the issue is resolved.

Have a nice day, too! :slightly_smiling_face:

1 Like