Hi folks 
i had recently a problem making an deposit of BTC to my Account (using iPhone Xs, iOS v 14.0, App v 3.17.2).
Is this a backend problem or anything else?
kind regards
T
Hi Thomas, thank you for taking the time to bring this issue to our attention.
I have just forwarded your request to our relevant team. They will check the issue and we will contact you via the ticket shortly.
Warm regards.
2 Likes
Hey @Kateryna_Wirex,
i replayed on my ticket (1665501), can you please be kind and check the status for me 
Thank you in advance.
Kr
T
Hi Thomas, thank you for letting us know.
I have updated your ticket and the issue should be resolved now, please check.
Warm regards!
1 Like
Hello @Yan_Wirex,
i’m thanking @Kateryna_Wirex and you for the help and service provided.
Gladly, everything is working again 
I still answered yesterday on my ticket, which is now obsolete.
You guys do a great job.
Have a nice day.
Kr
T
2 Likes
Dear Thomas, thank you for your cooperation and kind words!
I am glad to hear that the issue is resolved.
Have a nice day, too!
1 Like