DHL fee for new Mastercard?

Hi, although I got an email from Wirex on 18/2/2021 that delivery of the new Mastercard with be free of charge, I was charged 7.99 euros on Wirex. I am also an investor in Wirex through Crowdcube. Why was I charged the 7.99 euros?

2 posts were merged into an existing topic: Support Inquiry Escalation Thread