I made the wrong network, I sent 17eth on the bsc network, instead of erc20, I contacted wirex, they can’t do anything!!! radio silence !!, just use my private key to return the funds, it’s not complicated!!!
I ask the question: which company manages the wallets at Wirex?
Thanks for your help
can you share your ticket number so we can help you? @Alexander_Wirex will join the topic to tell you more.
7 posts were merged into an existing topic: ETH fee quite high
Thank you for sharing the ticket sent, you will have an answer within a few hours or days.
Thank you for your patience.
If you already have a ticket i guess some of admins will contacted you sir.
Once its passed to the team i think they will fix it immediately sir
Pʟᴇᴀsᴇ ᴡɪʀᴇx ᴡɪʟʟ ғɪɴᴅ ᴡᴀʏs ᴛᴏ ғɪx ɪᴛ sɪʀ ғᴏʀ ʏᴏᴜ. Aɴᴅ sᴏʀʀʏ ғᴏʀ ᴛʜɪs ʜᴀᴘᴘᴇɴ.
We are sorry it is strictly not possible to communicate the private key to you, it is the same for everyone.
Thank you for your understanding.
thank you for your response, can you confirm that wirex perform this operation to return my funds?
We are also not allowed to pass on the key for security reasons.
Wirex has reasons not to communicate it.
thank you for your answer, can you that wirex will operate?
@cazot Please let me assure you that the issue has not been forgotten and the relevant team is currently working on it.
thank you, thank you very much
Soon your account will fix sir have a trust on wirex
Were happy to help you sir.
I will be happy, when I have found my 17 Eth
@cazot Kindly refer to the information provided to you via email. Best regards.
it’s done, I sent an email to the service concerned
did you get your funds back ?
Wirex gave you answers for your problem ?